Extended Stay America - Buffalo - Amherst

Business response:

Hema, thank you for sharing your experience. We are very sorry for the issues you experienced in your room and regret the inconvenience it caused. Rest assured, your feedback has been shared with the maintenance & housekeeping team so that our future guests never encounter a similar issue. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management 

Business response:

Thank you for sharing your thoughts about your stay with us. We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Housekeeping team to see where we dropped the ball. It's our goal to provide an excellent customer experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management 

Business response:

Gurpreet, thank you for choosing our hotel for your stay. We are truly sorry for not meeting your expectations in regards to the grab-and-go breakfast offerings. Your feedback will be shared with our brand leaders to determine new breakfast choices. We appreciate your business and hope to have an opportunity to welcome you back in the future so that we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Thank you for reviewing our hotel. We apologize for the odor you experienced in your room and that our location was not appealing to you. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, know our knowledgeable associates are able to recommend restaurants, shopping, and local area attractions to make your visit here the best that it can be. We hope you will consider giving us a second chance the next time you are in Amherst. Sincerely, Hotel Management 

Business response:

Daniel, thank you for your feedback. We are sorry for your sleep was disturbed due to the noise caused by the other guests and that you were disappointed with our in-room amenities. We wish we had the opportunity to resolve the noise issues while you were here as we would have done our best to make you comfortable. Also, our brand standards require us to make all the kitchenware available at the front desk rather than leaving them in the suites to ensure their cleanliness upon arrival, and our team gladly delivers these item... read more

Business response:

Olulola, thank you for evaluating your stay with us. We apologize for the difficulties you experienced while you were here. Please be assured that we have shared your feedback with the concerned teams, and we’re taking appropriate step to ensure such incidents are prevented from happening again. We hope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Betty, we are extremely sorry for not living up to your expectations. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management 

Business response:

M Brian, thank you for choosing to stay with us on your trip to the area. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every vis... read more