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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not clean, and I had to wait both for check in and check out. No one was behind the desk for almost a half hour each time. I don't think I would ever stay there again.
Business response:
Mikayla, we are extremely sorry for the difficulties you faced at our front desk. Your feedback has been discussed with the concerned team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Bathroom and sink in kitchen were dirty. Toilet didn't flush very well. I did bring these concerns to the person at the desk.
Business response:
Thank you for reviewing your stay. Please accept our apologies for the difficulties you encountered in your room and for not resolving the problems to your satisfaction. We have discussed your feedback with the concerned team, and we’re working with them to identify and fix all the issues you mentioned. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
The room was mediocre; didn’t look like the pictures posted on the internet. The kitchen sink was dirty with food and the table was dirty. The room smelled musty when first walked in. The room could have been cleaned better. The friont desk personnel were extremely nice and friendly and accommodating.
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you back this way. Sincerely, Hotel Management
the first room they give to us it was dirty and the second smells so much like a cigarrete
Business response:
Jose, please accept my sincere apology for the cleanliness you encountered in your both the room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The room was disappointing. The kitchen had a strong smell of syrup. The carpet was damp. Under the bed was not cleaned for awhile.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you faced in your room. We are discussing this matter with our housekeeping team immediately and we have asked them to make sure your room receives a deep clean. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The hotel room was dirty, pranut butter was encrusted on a light switch, dirt and debris on the carpet and linens were stained.
Business response:
Jess, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Basic The common areas of the hotel were not cleaned at all during our stay. There was popcorn all over the elevator floor, never cleaned up. Hallway carpets were filthy. Outside of our room sat a plunger our entire stay, on our last day there we were thankful for it as the toilet plugged with every flush. Asked for extra pillows told no. Room smelled like smoke was a monsmoking room, had to buy febreeze and open windows to.address odor. Walls are very thin, could here adjoining rooms conversations.
Business response:
Thank you for sharing the specifics of your stay with us. Please accept our apologies for the cleanliness and maintenance issues you experienced while you were here. We have discussed your observations with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. Also, our maintenance team is inspecting the toilet in your room in order to fix it before accommodating any other guest. We hope you consider a return visit so we can make a much b... read more
Disappointing stay. The receptionist is polite. But the floor is sticky. the light in bathroom is burn out. Show supplies has only a tiny piece of soap only. No shampoo or lotion or conditioner. The breakfast has barely nothing more than coffee and oatmeal. Overall, the stay is not worth the money.
Business response:
Katie, thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we apologize for the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, Hotel Management
One of the Worst Hotel Service I ever used. Worst! They over booked the rooms and When I reached the hotel at 12:00 AM I was told that they are sold out and cant offer me a room. It was so late in the night and that being a long weekend we were unable to find another hotel which could offer us a room. So had to sleep in our Vehicle. Never again I will stay at Extended Stay. I will definitely take this to their higher management and screw them.
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,623 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.