This profile has been claimed by the business owner or representative.
Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Condition of the beds, bathroom and room itself is very bad... breakfast mean just coffee for them; there was nothing but coffee.
Business response:
Thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while you were here and the inconvenience it caused to you. Your feedback is shared with the housekeeping team to review and action. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Managemen... read more
Horrible Hotel Very dirty and it smells like an old bar. Stay away!
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the odor issues you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
I would not stay at this property again. I didn’t feel the staff was friendly. I found the property to be dirty. I know it is an extended stay property but I still feel they should tend to rooms each day.
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
1 star hotel. Three star price
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Disappointed The room was not clean, the sheets had hair and lots of lint balls, sheets were ripped. The kitchen area wasn't clean. They were doing construction next door and all the trucks where park in the lot. There was not parking. You could smell weed when you walked in and mold. Very unhappy with my stay.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Nice hotel with limited facilities Kitchen was there but utensils were not available and need to request to get them... wifi was not working Grab and go breakfast was there instead of continental breakfast as it was showing while booking
Business response:
Manish, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for not meeting some of your expectations with our facilities. We value your feedback as it will help us improve moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Felt the room was extremely dated along with sheets, pillows and blankets. Would not advocate staying.
Business response:
Thank you for your review. We are truly sorry that the condition of the room was not up to par. We do appreciate you bringing this to our attention and want to assure you we are working to address these issues. We hope you will consider a return visit as we would love the opportunity to make it up to you. Sincerely, Hotel Management
Unruly guests Checked in for 3 nights. Forced to leave after 2. Guests in hallway at 4a.m. Laughing and cursing and slamming doors. Asked them finally to quiet down and they threatened us. Decided to get out of there immediately. Went to front desk on the way out and no one was there. Finally found an employee who also said she had witnessed the disturbance...but had done nothing.
Business response:
Please accept our apology for the activity in the lobby presented a major challenge and for failing to resolve this your total satisfaction. We certainly should have done more, and we'll be working with our staff to make sure we do a better job in the future. Although your experience is not typical, we obviously have room to improve and we assure you we will. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Kathy, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,623 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.