Extended Stay America - Buffalo - Amherst

Yelena 

on Expedia

7 years ago

Terrible room #217,need a plumber for sink and bath tub.There are no toilet paper, no shampoo,gel. 

Vee 

on Expedia

7 years ago

Choose another hotel Night time Hotel staff was excellent date I'm not so much actually even rude except for this one guy who was doing something in the halls and refreshing the coffee he was pretty awesome maybe they should have made him Front Desk 

Anonymous 

on Expedia

7 years ago

Not Happy Everything was fine until around 11:00 at night. Our room was over the main entrance and 5 men were sitting there smoking and drinking. They were very loud. We tried to go to sleep but they got even louder. I called the front desk and complained but the girl at the desk said there was nothing she could do. I told her that was unexceptable. I then told her I would call the police to complain. She said if I thought that would do any good "go ahead". She must have had second thoughts because about ten minutes later th... read more

Amanda 

on Expedia

7 years ago

Nasty room As soon as we got into our room the smell that came was so bad. Then I decided to use the bathroom I was disgusted to see someone else’s poo in the toilets. It was so bad ! I had my husband flush it and the toilet immediately began over filling. Water was going everywhere. All over the luggage’s. We tried to take everything out as fast as possible but water was everywhere. I will never stay here again. 

bill 

on Expedia

7 years ago

Buffalo weekend The hotel was dirty and stunk everywhere. We would have left had we been able to find another hotel vacancy for that night. 

andrew 

on Expedia

8 years ago

Buffalo hotel extended stay Checked in late on labor day weekend and found no bed sheets on either bed and bare pillows piled up on one bed, none on the other. I complained at the front desk and was told they were doing laundry so I would have to wait for 2 hours, but they did find 3 pillows in another room under renovation and gave me some flat sheets (no fitted available) so I had to make the beds myself. Found disgusting stains on mattress. The 'free breakfast' was nothing more than weak coffee, peanut butter bars and oti... read more

Anonymous 

on Expedia

8 years ago

We got booted when they got overbooked. We arrived @ 10:00PM to be told that they do not have a place for us since it was overbooked for the day. We booked the place a week in advance and not sure why they picked us to be denied a stay. After a tiring day @ Niagara Falls it was a worst battle to try and find a place for my family on a busy Labor day weekend. The staff was nice and help us the best they could, but still leaving us shelter less at middle of the night. Not sure who over booked "Expedia" or "Extended Stay" but w... read more

sur 

on Expedia

8 years ago

ESA has become worse Its the worst ever stay i had in my life time. The small motels are far better than this terrible hotel. Never ever i am going to go for ESA again. 

Emelee 

on Expedia

8 years ago

Unhappy stay The receptionist were pleasant. When we went in the room it smelled Indian spice/ curry throughout the room. The breakfast was just a pre package muffin and coffee which was deceiving for in the go breakfast. I could have picked a different accommodation if that's the type of breakfast.