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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel I've ever been to This hotel was the worst place I've ever stayed. Floor was sticky. Carpet was wet. Bed was so low budget and uncomfortable. Mystery hair in all towels, sticky surfaces. No daily towels or bed service...they said it is only cleaned every 8 days. No toilet paper. Room filled with cigarette smoke even though it was non-smoking. Absolutely disgusting.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Terrible The room smelt like old sock's and it stayed with for the rest of the day
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Giles, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
How hard is it to clean Got to the hotel to find their computer system was down all day and nobody was able to check in so that tells me there is no rush in cleaning the rooms however the shower stall was full of hair long ones in the tub in the wall of the shower had a lot of little black ones. As I get out of the shower I notice a used Band-Aid on the floor next to the toilet and upon further inspection it looks like around and behind the toilet hasn't been cleaned in over a year. This just made me feel grossed out about t... read more
Business response:
Thank you for your feedback. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, Hotel Management
Terrible room #217,need a plumber for sink and bath tub.There are no toilet paper, no shampoo,gel.
Business response:
Yelena, thank you for your recent stay and for your feedback.We would like to apologize for the issues you experienced during your stay. As you have experienced in the past from being our frequent guest, this type of stay is not typical of our hotel and the service we deliver. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Choose another hotel Night time Hotel staff was excellent date I'm not so much actually even rude except for this one guy who was doing something in the halls and refreshing the coffee he was pretty awesome maybe they should have made him Front Desk
Business response:
Thank you for your feedback. Please accept our apologies for one of our associates not very welcoming to you. This is not the type of service we strive, so we have shared your feedback with the appropriate staff to ensure this does not happen again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Not Happy Everything was fine until around 11:00 at night. Our room was over the main entrance and 5 men were sitting there smoking and drinking. They were very loud. We tried to go to sleep but they got even louder. I called the front desk and complained but the girl at the desk said there was nothing she could do. I told her that was unexceptable. I then told her I would call the police to complain. She said if I thought that would do any good "go ahead". She must have had second thoughts because about ten minutes later th... read more
Business response:
Thank you for choosing to stay at our hotel. We apologize for the unpleasant incident with our staff member. We will investigate this incident and take the necessary action based on our findings. Please be assured that we never take such incidents lightly. Thank you for bringing this incident to our notice, and we are sorry for the inconveniences you were put through during your stay. We hope you will consider staying with us again to give us an opportunity to serve you better. Sincerely, Hotel Management
Nasty room As soon as we got into our room the smell that came was so bad. Then I decided to use the bathroom I was disgusted to see someone else’s poo in the toilets. It was so bad ! I had my husband flush it and the toilet immediately began over filling. Water was going everywhere. All over the luggage’s. We tried to take everything out as fast as possible but water was everywhere. I will never stay here again.
Business response:
Amanda, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Buffalo weekend The hotel was dirty and stunk everywhere. We would have left had we been able to find another hotel vacancy for that night.
Business response:
Bill, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,623 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.