Extended Stay America - Buffalo - Amherst

Hendy 

on Expedia

8 years ago

Your Policy sucks no housekeeper no utensils , I pay for two days but I was told couldn't check in until after 3pm but was told I have to check out by 11am how's that two days I taught it was 24hrs in a day .Never again very disappointed, the staff was great but Management need to do a better job. 

Anonymous 

on Expedia

8 years ago

Room appeared to have been submerged prior to my visit. Carpet throughout the room was damp and AC did little to improve the circumstance. 

Mansoor 

on Expedia

8 years ago

Worst service Worst customer service and room was not cleaned. Never saw in my life such worst room. When we check in beds we're not made sheets were dirty with all kind nds marks in it and room was dirty as if someone check out and it was assigned to us with out cleaning. When we asked front desk gave some me sheets that change ourselves.never in my life I would stay in extended stay America nor recommend to anyone. 

Glenn 

on Expedia

8 years ago

Room was half cleaned, dirty tub. 

JITENDRA 

on Expedia

8 years ago

Bad service Worst service I ever experienced. Not much options for complimentary breakfast they just have muffins and oats. They at least keep some fruits, bread butter and jam. I feel the price which I paid is more for this kind of service. Also they only have one staff who take care for all the 100+ rooms, I took room with kitchen option but there are single dishes and you have to go your self to the reception to pick the dishes, which is really bad. I will never suggest this hotel for family. 

Anonymous 

on Expedia

8 years ago

Very disappointed.... Room was ok. Hotels website says it has free continental free breakfast but actually there is no breakfast provided. No coffee/tea... So very disappointed... please remove free breakfast option from your website.. 

Anonymous 

on Expedia

8 years ago

Horrible Ceiling leaked into bathroom and living room. Moved me to a new room and 1/2 the lamps did not work. This happened on a Friday, was told the maintenance tech would not be onsite until Monday. People extremely loud as late as 1:00 AM in the morning. No staff available at night to control noise. No maid service unless you ask for it. Their idea of a continental breakfast was muffin, granola bar, coffee.