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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Buffalo hotel extended stay Checked in late on labor day weekend and found no bed sheets on either bed and bare pillows piled up on one bed, none on the other. I complained at the front desk and was told they were doing laundry so I would have to wait for 2 hours, but they did find 3 pillows in another room under renovation and gave me some flat sheets (no fitted available) so I had to make the beds myself. Found disgusting stains on mattress. The 'free breakfast' was nothing more than weak coffee, peanut butter bars and oti... read more
Business response:
Andrew, thank you for your stay and for your feedback. I apologize for the issues you experienced with the housekeeping and service. I will share your feedback with the concerned teams so that they can take necessary steps. On a brighter note, I will share your comments with Eileen. We hope you will give us another chance so that we can make it up to you. Sincerely, General Manager
We got booted when they got overbooked. We arrived @ 10:00PM to be told that they do not have a place for us since it was overbooked for the day. We booked the place a week in advance and not sure why they picked us to be denied a stay. After a tiring day @ Niagara Falls it was a worst battle to try and find a place for my family on a busy Labor day weekend. The staff was nice and help us the best they could, but still leaving us shelter less at middle of the night. Not sure who over booked "Expedia" or "Extended Stay" but w... read more
Business response:
Thank you for your review. We are sorry we were not able to accommodate you this time. I truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, General Manager
ESA has become worse Its the worst ever stay i had in my life time. The small motels are far better than this terrible hotel. Never ever i am going to go for ESA again.
Business response:
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your review, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, General Manager
Unhappy stay The receptionist were pleasant. When we went in the room it smelled Indian spice/ curry throughout the room. The breakfast was just a pre package muffin and coffee which was deceiving for in the go breakfast. I could have picked a different accommodation if that's the type of breakfast.
Business response:
Emelee, thank you for your candid feedback. Although you liked some aspects of your visit, we apologize for the issues you experienced here and regret the inconvenience it caused. I have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, General Manager
Your Policy sucks no housekeeper no utensils , I pay for two days but I was told couldn't check in until after 3pm but was told I have to check out by 11am how's that two days I taught it was 24hrs in a day .Never again very disappointed, the staff was great but Management need to do a better job.
Business response:
Hendy, I sincerely apologize for the inconveniences you encountered while here. Since we are an extended stay, so we certainly understand why you may have found our amenities a bit different than traditional hotels. Our housekeeping is done on a weekly basis to respect the privacy of our guests, and to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. If we did not communicate this to you at check-in, we are extr... read more
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, General Manager
Room appeared to have been submerged prior to my visit. Carpet throughout the room was damp and AC did little to improve the circumstance.
Business response:
Thank you for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with our housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen again. I hope you will consider giving us another opportunity to serve you better. Sincerely, General Manager
Worst service Worst customer service and room was not cleaned. Never saw in my life such worst room. When we check in beds we're not made sheets were dirty with all kind nds marks in it and room was dirty as if someone check out and it was assigned to us with out cleaning. When we asked front desk gave some me sheets that change ourselves.never in my life I would stay in extended stay America nor recommend to anyone.
Business response:
Mansoor, we cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team and will use it as a training opportunity to improve our service delivery. We are committed to making sure we don't repeat what you experienced. Please consider giving us another chance to provide a better hospitality in the future. Sincerely, General Manager
Room was half cleaned, dirty tub.
Business response:
Glenn, we sincerely apologize for the cleanliness issues you encountered in your room which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced, and we are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,623 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.