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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad service Worst service I ever experienced. Not much options for complimentary breakfast they just have muffins and oats. They at least keep some fruits, bread butter and jam. I feel the price which I paid is more for this kind of service. Also they only have one staff who take care for all the 100+ rooms, I took room with kitchen option but there are single dishes and you have to go your self to the reception to pick the dishes, which is really bad. I will never suggest this hotel for family.
Business response:
Jitendra, thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, General Manager
Very disappointed.... Room was ok. Hotels website says it has free continental free breakfast but actually there is no breakfast provided. No coffee/tea... So very disappointed... please remove free breakfast option from your website..
Business response:
Thanks for letting us know you enjoyed your spacious suite. We are sorry to have disappointed you with our breakfast offerings. We know how important it is to begin each day with a nutritious start, we are sorry our complimentary grab and go breakfast which is available daily from 6:00am - 9:30 am daily was not to your expectations. Our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee and tea a perfect solution and a value add. It is never our i... read more
Horrible Ceiling leaked into bathroom and living room. Moved me to a new room and 1/2 the lamps did not work. This happened on a Friday, was told the maintenance tech would not be onsite until Monday. People extremely loud as late as 1:00 AM in the morning. No staff available at night to control noise. No maid service unless you ask for it. Their idea of a continental breakfast was muffin, granola bar, coffee.
Felt unclean Non smoking room smelled like smoke. Previous guests food was still in fridge. Staff messed up my reservation. Bugs in the bathroom. Glad I didn't stay long. Won't be back.
Business response:
I appreciate you bringing your experience to our attention. I am very disappointed to read your review and your experience you encountered, Please accept my sincere apology. I discussed your comments with the team, and we are taking action and making the necessary changes to better serve our guests. Again, thank you for sharing your experience with us. We hope we have the opportunity to see you again in the future.
Will not live here again I had a disappointing experience, smelling of smoke all over the place. Had reserved it for three nights but had to move to look for a different hotel after our first night stay even though money was not refunded.
Business response:
Thank you for your recent review of your stay. Please know that we are sincerely sorry that you did not have a pleasant stay. Thanks to your comments, we will be addressing issues with smoking. Thank you again for bringing this to our attention. We hope you will give us a chance to make a better impression the next time you are in the area.
Not a good place to stay I could smell marijuana on our floor, the smell would come into my room was awful. Thrre was no milk at breakfast either. Would not recommend this place or stay therr
Business response:
Thank you for your recent review of your stay. The situation you described regarding the marijuana and breakfast is truly regrettable. We are very sorry for your experience. In response to your feedback, I am sharing your survey with our team so we can do a better job of handling these issues. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope you will give us a chance to make a better impression the next time you are in the area.
We were there October 28th. Wish we never stayed. Absolutely the worst stay we ever had in Buffalo. My fault for not reading previous reviews. The room had an odour, the toilet paper roll was broken, the one bed had a stain on the sheet, no Kleenex in the room, had to take our used towels down to the front desk to exchange for fresh ones, were told by the front desk to bring the Iinen down and we can change the bed ourselves...seriously??? Free breakfast? It was a packaged muffin and coffee. Stay away from this place, stay f... read more
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,623 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.