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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Callous staff The room had a wretched smell and Whitney at the front desk refused to check into it. Many hours later the maintenance man came to check and insisted he didn't notice it. Hours later again, Whitney finally offered a change of rooms but by then it was nearly check out. Totally cruel behavior
Outdated facility
Bare bones - staff was not friendly. Requested adjoining rooms - if no adjoining rooms they could have given us 2 rooms on the same floor. No one was on the 3rd floor the other 2nd. Asked one of cleaning staff if there was an ice maker in the hotel, told us no, then when we walked away, laughed about our request with other workers. Not sure what the breakfast was supposed to be - prepackaged muffins and granola bars? Would not recommend this hotel - sorry.
I thought Extended Stay America had dishes, silverware, pots and pans to go along with the stove and full sized refrigerator? This room had nothing but two disposable plastic cups.
worse room We got the last available studio, and it smelled HORRIBLE! The smell hit you in the face as soon as you walked in the door. I guess this would explain the window wide open. The bathroom door would not close all the way, warped or ill fitting. Old "dusty" room.
Business response:
Thank you for providing us with details about your stay. Please accept our most sincere apologies for problems you encountered. To ensure your experience is not repeated, going forward we will looking to add a better air freshening product. Thank you again for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
The worst,dirtiest, stinkiest hotel i have ever stayed at.
Yikes This Place is Gross The first room they assigned to us had not been cleaned and looked like someone had just left the room after taking a nap. The second room they assigned us was dirty. The sheets had stains and the pillows had blood and saliva stains. The bathtub need a magic eraser and the floor in the bathroom was filthy. I would never stay here again. The staff was not very friendly and the breakfast was nothing more then prepackaged granola bars and bitter awful coffee.
Business response:
Thank you for your recent review of your stay. The situation you described regarding the cleanliness of the hotel is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, I am sharing your survey with the staff. Your comments are greatly appreciated and will help us with providing future guests with a great experience. We do hope that you will consider our hotel again so we can show you the positive changes we're making.
Apparently they were under staff, so gave the room without cleaning ,was given clogged toiltry some courteous staff came with plunger and helped me to fix clogged toilet , horrible exp..
Business response:
Thank you for providing us with details about your stay. Please accept our most sincere apologies for the issues you experienced. Your comments were reviewed by the staff, and we will work hard to ensure the cleaning issues and maintenance concerns are addressed. Thank you for your comments. Guest feedback like yours allows us to continue to improve our hotel. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Very surprised as how bad this facility was. The room I reserved was not available, so I was given two rooms and they were not able to put it on the same floor, we had a long drive from NYC - close to 7 hours so we were tired and just wanted to get to our room, did not like it that our daughter will be on the 3rd and we are on the first. We were reluctant but we had no choice. The lobby was not a welcoming lobby first thing you see is the laundry room, I was like ok, this is a different set up, I couldn't even figure out whe... read more
Business response:
Thank you for your recent review of your stay. We apologize that you experience some issues during your stay. To ensure that a situation like yours doesn't happen again, our team will be more proactive on prepping rooms and handling guests who smoke in rooms they're not supposed to. Your satisfaction is very important to us and we appreciate all of your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,623 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.