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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
you get what you pay for You get what you pay for. The hotel smelled like cigeratte smoke and to make it worse so did the rooms. They have smoking rooms right next to non smoking. The beds were uncomfortable and the bathroom was small.
Business response:
I appreciate you bringing your experience to our attention. The situations you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am sharing your concerns with our corporate office. It is very helpful for us to hear from our guests because it helps us to identify any concerns with our hotel. We hope you will give us a chance to make a better impression the next time you are in the area.
Stay Away! Disgusting hotel. Do not stay here. No housekeeping service unless you stay 8 days or more. In poor condition and no amenities available. So called WiFi didn't work. Kitchenette had no dishes or cooking utensils. Overall horrible experience.
Business response:
I appreciate you taking the time to write a review of your experience with us. The situations you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am sharing your survey with my team to make sure our amenities are being communicated properly and that cleaning services are on par with our standards. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope you will give us a chance to make a better impression the next ... read more
Very disappointing The room had no bathroom soap or water glasses. The hotel staff insisted I had to come get them myself. The toilet didn't reliably flush and the bathroom floor was in terrible condition. There were not enough parking spaces for the number of cars so many people had to park along the sides of the driveway, reducing the space to squeeze through the driveway. The breakfast was instant oatmeal and granola bars.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situations you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am sharing your comments with our staff so we can do a better job with cleaning and service. It is very helpful for us to hear from our guests because it helps us to identify any concerns with our hotel. We hope you will give us a chance to make a better impression the next time you are in the area.
Cheap and it shows The counters on the kitchenette were dirty. There was garbage behind the toilet and half a roll of toilet paper. Elevetor was dirty and no place to park when we returned at 11pm from the Niagara Falls. Had to park besides a dumpster and walk to the front of hotel because the back door wouldn't open with key card. Very disappointed.
Business response:
Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that you experienced the many cleaning issues you described. To prevent this from happening again, our team is being retrained of their duties. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Not a clean hotel The room facilities are old. Bathroom is not clean. Hair in the shower tub. Kitchen is poor quality.
Very Dirty would not recommend Broken drawers very dirty Dust everywhere. Coffee was good when it was there. The Continental breakfast bit of a joke.
Business response:
I appreciate you bringing your experience to our attention. I am sorry to hear that you encountered problems during your stay. To ensure that a situation like yours doesn't happen again, our team has been made aware of rectifying maintenance and cleaning concerns promptly. Thank you for your comments. Guest feedback like yours allows us to continue to improve our hotel. We hope you will give us a chance to make a better impression the next time you are in the area.
Not recommended The door can't be locked. The sink is not working. The receptionist has an attitude. I don't recommend to stay in this hotel at all.
Business response:
I appreciate you taking the time to write a review of your experience with us. The situations you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am sharing your comments with our staff to make sure all maintenance issues are promptly fixed and to address the level of customer service that must be shown at all times. It is very helpful for us to hear from our guests because it helps us to identify any concerns with our hotel. We hope you will give us a chance to make... read more
It was a okay hotel 1) This hotel does not provide room service by default. One needs to pay for it. Please be informed about this before making a reservation. I believe that this should be made explicit in the listing as it is a general assumption that room service is a default thing with any hotel. We did not know this beforehand and were surprised to see our room being 'as-is' when we came back in the evening. And worst part is that they did not have additional rolls in the bathroom and the existing one was already half d... read more
Business response:
Thank you for providing us with details about your stay. I am sorry to hear that some of our policies were not properly explained to you. Thanks to your comments, we will be working with our staff to make sure we are better communicating with our guests. It is very helpful for us to hear from our guests because it helps us to identify any concerns with our hotel. We hope you will give us a chance to make a better impression the next time you are in the area.
Bitter experience I booked 2 double room for my family. One rest room sink water was not passing so it was useless, another restroom loaddown was out of order.
Business response:
I appreciate you taking the time to write a review of your experience with us. The situations you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am sharing your comments with our maintenance engineer so they will be fixed promptly. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope you will give us a chance to make a better impression the next time you are in the area.
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,623 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.