Extended Stay America - Buffalo - Amherst

Anonymous 

on Expedia

9 years ago

Look Elsewhere The hotel was not staffed to accommodate the needs of guests. We checked in 1.5 hours after check in. The tiny lobby and parking lot was filled with guests waiting for rooms. There was only one person working the front desk. She was doing the best she could, but she needed help. She also had to keep leaving to check with housekeeping to see if rooms were ready. At one point, she did call the manager based on the request of a frustrated guest. The manager did not seem at all concerned that he/she had a hotel fu... read more

Anonymous 

on Expedia

9 years ago

put in a smoking room We had booked a non smoking room and we're put in a smoking room. When we called the front desk they indicated the non smoking rooms were sold out. Health issues made sleeping in a smoking room, a disaster 

Anonymous 

on Expedia

9 years ago

Would Not Recommend, Please do not stay here The hotel is incredibly stingy for the amount that they charge per night. Unlike other hotels this hotel doesn't even have room service! The supposed "lobby" is incredibly small and can barely be classified as a lobby. The breakfast was MINIMAL, enough said. They were not lying when they described it as grab and go. Low quality coffee with a few muffins and granola bars. We had to supplement it with additional food. The kitchen was unusable since there was no coffee maker, toaster... read more

Anonymous 

on Expedia

9 years ago

would not stay again! 

Ashwaghosh 

on Expedia

9 years ago

Filthy place to stay anymore My stay was pathetic. The moment I entered the lobby it was stinking. After I entered my room it was even worse. The room was not clean, it was smelling and the bathroom seem to be not cleaned for ages. The bathtub was filthy and the ceiling of the bath had some dirty spots or may be fungus. The bathroom towels also seem to smell like the room. The worst part was that the breakfast was supposed to be included in the stay but there was nothing but just coffee at the front desk. Please don't advert... read more

Bharat 

on Expedia

9 years ago

Not Recommended for Family stay This is not the best place if you are planning to stay with family. 

M 

on Expedia

9 years ago

Cut short your extended stay This hotel was disappointing to say the least, considering the price you pay for the room. The first thing that strikes you is when you finally find the parking lot in the back of all other hotels, all you see is the word "LOBBY"! no name of hotel, which is as my daughter like to say "sketchy". Then after you meet the nice lady and check in, you walk down the old, brown, sad and smelly hallway, the carpet is old, very old, and from the smell of it, it doesn't look like its been cleaned, perhaps s... read more