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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst stay ever!! Was worst hotel stay I have ever had!! We get to our room and had no toilet paper or soap,shampoo nothing. Then when we call front desk they told us if we wanted anything we had to come get it. Room was not that clean floors were really dirty. All together room and hotel service was the worst I ever had!
Business response:
Thank you for your recent review of your stay. The situation you described regarding the lack of supplies in the room is truly regrettable. We are very sorry for your experience. I discussed your comments with our staff, and we are retraining the staff and inspecting our rooms to ensure we do not have these issues again. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Toronto trip The staff was the least helpful of any I've encountered. I arrived with an emergency situation. Staff's response: "You can go down to one of the other places and see if they have a bathroom." By then, it was too late.
Business response:
I appreciate you bringing your experience to our attention. It upsets me to hear that we were not as helpful or as accommodating as we could be. I am sorry for your experience. I discussed your comments with our staff, and we are reviewing our protocols and etiquette to avoid this situation in the future. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Ok. Not happy with breakfast. Staff was ok at the time of check in first room looks bad. Hand sink and air conditioner were not working but staff moved to other room after a long discussion.
Business response:
Thank you for your recent review of your stay. We apologize that you experienced a problem during your stay. To make sure this doesn't happen again, I am sharing your comments with our team. Your satisfaction is very important to us and we appreciate all of your feedback. We hope you will give us a chance to make a better impression the next time you are in the area.
smelled funny OK accomodations, hallways smelled like curry
Business response:
Thank you for sharing you experience. I am sorry your stay was not the best. Our housekeeping staff have been addressed about eliminating cooking odors coming from other rooms. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Look Elsewhere The hotel was not staffed to accommodate the needs of guests. We checked in 1.5 hours after check in. The tiny lobby and parking lot was filled with guests waiting for rooms. There was only one person working the front desk. She was doing the best she could, but she needed help. She also had to keep leaving to check with housekeeping to see if rooms were ready. At one point, she did call the manager based on the request of a frustrated guest. The manager did not seem at all concerned that he/she had a hotel fu... read more
Business response:
I appreciate you bringing your experience to our attention. We apologize that the rooms weren't available at check in. Thanks to your comments, we will be reviewing our staffing needs. Thank you for your comments. guest feedback like yours allows us to continue to improve our hotel. We hope you will give us a chance to make a better impression the next time you are in the area.
put in a smoking room We had booked a non smoking room and we're put in a smoking room. When we called the front desk they indicated the non smoking rooms were sold out. Health issues made sleeping in a smoking room, a disaster
Business response:
Thank you for your recent review of your stay. We were disappointed to hear your stay was not a positive one due to staying in a smoking room. Our team have been addressed about the issues so reservations can go smoothly for guests. Your comments were reviewed by the staff, and we will be more aware of requests to ensure your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. If the opportunity should arise, we hope you will give us another cha... read more
Would Not Recommend, Please do not stay here The hotel is incredibly stingy for the amount that they charge per night. Unlike other hotels this hotel doesn't even have room service! The supposed "lobby" is incredibly small and can barely be classified as a lobby. The breakfast was MINIMAL, enough said. They were not lying when they described it as grab and go. Low quality coffee with a few muffins and granola bars. We had to supplement it with additional food. The kitchen was unusable since there was no coffee maker, toaster... read more
Business response:
Thank you for your recent review of your stay. The situations you described regarding your stay is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will be working to ensure your experience is not repeated. Your feedback is very important to us, so thank you for sharing. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
would not stay again!
Business response:
Thank you for your recent review of your stay. Please know that we are sincerely sorry that you did not enjoy your stay. In response to your feedback, I am sharing your survey with our team. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,623 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.