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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ugly The place was terrible.
Business response:
Deborah, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
I request reservation fOr 2 beds. At check in they did not have availability for double room. At reservation they showed available 2 beds. Since I arrived late at hotel I have to Get another room. They Charge me higher rate and did Not get any credit for the other room for one bed
Business response:
Mario, thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are very grateful for your patience, and it is our hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest. Sincerely, Hotel Management
No coffee machine or ice machine. Was told they have ice trays for ice…. We were staying ONE night….. not long enough for ice to freeze
Business response:
Christine, we value you as our guest, andwe appreciate you taking time to review our hotel. We receive many positive comments regarding our fully equipped kitchens with full size refrigerator/freezer which includes ice trays for your convenience. Therefore we do not have ice machines on ourproperty, and we apologize for your disappointment. Thank you again for being our guest and for your feedback. Sincerely, Hotel Management
The building and room had a smell that was not a clean smell.
Business response:
Jennie, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Not a good experience. we stayed one night.Had to wait for someone to show up to check us in.The lady was very slow and they do not have public restrooms even if you are staying there.Every door stuck and made creeking noise's when ever being used.Sleepless night.
Business response:
Peter, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
The worst! The elevator was broken, the door wouldn’t shut without pulling it hard, the smell was bad. The toilet wouldn’t flush sometimes. I will never stay in an extended stay again.
Business response:
James, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Will not book again Elevator was out and we got placed in a room on the second floor. It wasn’t a big deal but we got placed in a handicapped room and didn’t request one. I wasn’t impressed with the hotel. I will not book at an extended stay again. It was last minute.
Business response:
Claudia, thank you for your review. We are sorry you did not like the room in which you were accommodated and regret the inconvenience caused. We have also asked the appropriate team to address the problem with the elevator. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known. Sincerely, Hotel Management
WAY too expensive for such a dumpy, outdated room The only positives about this hotel are that it's very convenient to Isle of Palms, Sullivan's Island and Charleston. Check-in was smooth and the staff were friendly. It's also pet friendly. The most disappointing thing was the fact that I paid almost $300 for an extremely outdated room. I've stayed in Super-8's for $90 that were nicer than that. That's a ridiculous price to pay for such a dump. This hotel needs major updating. Please review their pictures before booking. The... read more
Business response:
Thank you for your review. We are sorry to hear about the circumstance of your trip and apologize for the issues you encountered. We wish we had the opportunity to address the noise problem you faced while you were here, as we would have done our best to ensure you were comfortable. We have also asked our housekeeping team to be more diligent going forward. On a positive note, we are happy to know you liked our location as well as our cordial staff. We hope you will give us the chance to make it up to you on a future visit. ... read more
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 3.5 star rating with 2,357 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.