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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The manager it’s so rude I will NEVER EVER BOOK zar this hotel
Business response:
Anacelia, thank you for your review. We apologize you did not experience the best from one of our associates and regret the inconvenience caused. Your feedback will be shared with the appropriate individual to ensure this type of service is never repeated. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
The receptionist was friendly but the hotel is outdated…lobby and rooms smells. The room also didn’t spread to have been cleaned well especially not to covid standards..found a dead bug on my bathroom sink upon arrival ..so no way they could’ve cleaned . Wish I would’ve picked another hotel in the area. I’m shocked this place had good reviews when I booked.
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
The horror in just one hotel They have to move me in 3 different rooms, due to the cleanliness, the odor on the rooms was terrible, the floors was carpet and it was sticking, I swear never being in one hotel of this chain for the rest of my live.
Business response:
Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on impeccable attention to detail in all areas of our property. We hope you will consider staying with us again the next time you are in the area. Sincerely, Hotel... read more
I can’t believe I stayed here! Way overpriced, especially for what the room looked like! Never again!
Business response:
Thank you for taking the time to post your thoughts about your recent visit. We are sorry for the disappointing stay you had and apologize for any inconvenience caused in your room. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will reconsider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Terrible Place To Stay The hotel smells bad. We had to buy air fresheners for the room. The bed is terribly uncomfortable. Have to ask for clean towels. Room cleaning costs money. Floor in the bathroom was coming up. Phone did not work. Bugs in the bathroom. Only one shampoo and one conditioner for 2 people. Air conditioner sounds like jet engine. No smoking area outside. I would recommend NOT staying at this hotel EVER !!!!!!!!!
Business response:
Bruce, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Disappointed They didn’t replace the towels our entire stay and we found a used condom under the bed!
Business response:
Kenneth, thank you for staying at our hotel. We are sorry for the oversight and the inconvenience this caused. We will share this with our housekeeping team to be more diligent moving forward. Please know, keeping the safety of our guests in mind, we have modified our housekeeping processes to provide you with choices for when we clean your suite. Our front desk is available to make arrangements based on your requirements. We apologize if this was not communicated with you earlier. We hope to be of your service in the near f... read more
Property is very outdated and run down. Amenities were nonexistent due to COVID. Stayed in a studio with no kitchen utensils, coffee maker... not a true studio
Business response:
Thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointing condition of our property. We will discuss your comments with our brand leaders when we plan for renovations. Moreover, we are also sorry for the disappointment you had due to amenities not being available. We will like to encourage you to try us again in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 3.5 star rating with 2,357 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.