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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not great service but decent room The service is not up to par. There were no plastic coverings over the remote. No plastics cups to use while in the room. The phone did not work. I went to front desk and each time I stood there for more than 3 mins and no one showed up to the front desk at all. Check out time the lady knocked on my room door really hard and when I opened the door she’s rushing me to leave out when check out time was at 11am and it was only 1045 and I was still getting ready. No employee that I seen checking... read more
Business response:
We appreciate your comments about your visit to our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we are sorry this was not your experience with us. Rest assured that we take these reviews seriously and address them appropriately to help ensure we do not repeat mistakes. We hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Business response:
Díana, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we apologize if we did not meet your expectations or caused any inconvenience you may have had. We hope you allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Find somewhere else!!! The staff is super friendly but this place is gross!!! Would not recommend at all! Everything was super worn out and just a really nasty.Tables and floor were sticky, lamp didnt work, window had a hole I could put my finger though, toilet had stains And the carpet was gross too. Needs to be updated bad. Not worth more then $30-40/night tops. Extremely unhappy : (
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the issues you encountered. We have shared your comments with the housekeeping and maintenance teams to improve our service and facilities going forward. On a positive note, we are pleased to know you liked our associates. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
Trip
Business response:
Alisa, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The lady who checked us in was very unprofessional. She was sitting outside upon our arrival. She came in and had her ear buds in the whole time. A few hours later, the key to our room wasn’t working. I waiting in the lobby for a few minutes while she was outside on the phone still. She talked on her phone the whole time. Just very unprofessional. The room was fine for the price. The toilet didn’t always flush and the AC wasn’t the best.
Business response:
Thank you for posting a review of your recent stay. We are sorry you were not happy with the behavior of one of our front desk associates. We also regret the inconvenience you had due to your room key card and issue with the toilet flush. Please be assured we have shared your concerns with the appropriate team members so we can improve our service going forward. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
In need of a renovation. Room smells. AC unit very noisy.
Business response:
We truly apologize for the many difficulties you faced during your stay with us. The housekeeping team and maintenance team has been made aware of the in-room problems you described and we will ensure these are taken care of. We will also share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will consider giving us a chance in the future so we can provide you with the experience you s... read more
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 3.5 star rating with 2,357 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.