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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Place was terrible dont ever stay there worsted smell might burn everything i brought in
Business response:
We apologize for the smell you encountered during your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management
Rude staff, no ice machine, doesn’t really have a breakfast as promised, crappy internet, place smelled like dogs, but the room itself was decent.
Business response:
Thank you for your review. We are sorry you experienced so many difficulties during your stay with us. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify where we went wrong so we can prevent these issues from occurring again. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
I didn’t like that they had old furniture and that the sheet and covers had a horrible smell. The air conditioner knocked all night. It needs serious updating!!! The bathtub was dirty
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We also apologize for the disappointment you had regarding our room needing update and will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We value your feedba... read more
Everything about this property was disappointing and really hard to believe that this extended stay units came with no kitchen utensils or pots and pans.Once you asked for them you get three spoons and one knife.I had to ask for everything individually and it got very frustrating to go back and forth that many times.This was the worst experience.The no smoking unit smelled like smoke.
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with the kitchen amenities and regret the inconvenience caused. We understand the importance of the kitchenware while having an extended stay, and we will discuss this with the appropriate team so that we can make our future guests’ stay a comfortable one. Also, we are sorry for the smoke odor you encountered and have shared it with the housekeeping team to be more diligent going forward so that it is not repeated in the future. Thanks again for the f... read more
Worst experience ever I travel every couple weeks for work, and this was by far the worst experience I’ve ever had with a hotel. I reserved a king bed and they gave me two small double beds. They wouldn’t move me or adjust the price. There was no house keeping, so I had to walk my dirty towels down to the lobby to get new ones. And the “Breakfast” that’s advertised consisted of nothing but granola bars. What a dump
Business response:
Brian, thank you for being our guest. We are sorry we were unable to accommodate you in the room which you booked and that you were unhappy with our housekeeping policy. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. It is also disappointing to know our grab-and-go breakfast was not to your expectations. On your next visit, we will try our best to allocate you a room which best meets your need. We hope you will give us a... read more
Didnt even get a chance to stay qt the hotel it was over booked. Wonder how that even happens how are me and 5 other ppl able to book a room and it's not available when we get there smh!!!
My negative ranking is not about the property but about Expedia making bookings that cannot be satisfied, and the property not taking ownership of finding me an alternate placement. Earlier in the day, an Expedia reservation at another Extended Stay property was cancelled for overbooking, but this reservation seemed to take. However, after arriving at the property I was informing that they were overbooked, that they could offer only one of two rooms booked, offering a queen bed and a cot for 4 adults (no sofa was available a... read more
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 3.5 star rating with 2,357 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.