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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I left a book behind. Instead of putting it in the lost and found they threw it away the general manager was so uncaring. Now I have to pay 39 dollars and the hotel couldn’t care less also the room smelled like smoke DO NOT STAY THERE!!!!!
The air conditioner sucked and the toilet wouldn’t flush and very little water pressure
Business response:
Thank you for choosing to stay with us. Please accept our sincere apologies for the issues and inconvenience you experienced with the air conditioning and toilet in your suite. Our maintenance team will check on it right away, and we thank you for bringing it to our attention. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
Hotel is gross and not clean
Business response:
Thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room, and for that, we arevery sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We genuinely hope this situation will not prevent you from staying with us again. Sincerely, Hotel Management
Bogus reservation!! The room you booked for us was supposed to be handicap accessible and it was not! Could not stay there!! Were went searching for a room that was. Will never book there again nor will I use your service since it is not honored or correct.
Business response:
Dear Vicki, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The beds are very uncomfortable as well as the pillows, dont expect to get a good nights sleep.
Business response:
Thank you for reviewing your stay with us. We are sorry that you found the beds uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We value your feedback and hope to have another opportunity to provide you with a comfortable stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 3.5 star rating with 2,357 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.