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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The toilet was stopped up and I called the front desk and they told me to go get the plunger myself to unstop it, hotel was very dingy and dirty
Business response:
Please accept our apologies for the problems you encountered during your recent stay with us. We certainly fell short of our goal of delivering an excellent experience. Your feedback has been shared with appropriate staff members to ensure this does not occur again. We hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management
Wasn’t happy at all. No breakfast. No ice machine. No section that contain flyers of what’s to do in the city. No back up pillows or covers in room. All for $200 per night? Terrible.
Business response:
Thank you for staying with us. Please accept our apologies for failing to provide you with a stay that met your expectations. We regret your disappointment and the inconvenience caused while you were here. We are also sorry that our grab-and-go breakfast offerings were not appealing to you. We value you as a guest and hope you will return so we can make it up to you. Sincerely, Hotel Management
Stepped on a big tonail in the middle of the unswept floor. I showed it to the front desk manager and she just threw it away. They were rude. They constantly harrassed me to check out after I arranged (at check-in and that morning) to pay (ran my card) $10 hour per hour after 11am. Threatened to call the police on me for politely standing up for myself in this situation. To top it off they wouldn't allow my guest to come to my door around 7:30am because i had my ringer off expecting to hear a knock, which was most of my reas... read more
Business response:
Thank you for being our guest. We cannot apologize enough for the service issue you experienced when staying at our hotel. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 3.5 star rating with 2,357 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.