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Extended Stay America - Chesapeake - Churchland Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
3214 Churchland Blvd., Chesapeake, VA, 23321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was smelly, and run down, the doors fells off the cabinets, the refrigerator was rusty, the toilet was running, the shower was moldy. I will not stay at the location again.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Not one thing
Business response:
Thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Tried to stay here overnight on route to the Outer Banks. Booked 5 rooms weeks in advance for my family as well as some extended family members. Arrived to check in to our rooms around 9 PM and was told AFTER we had already paid that there were no clean rooms in the hotel and cleaning staff had already left. They could not give us any rooms. The front desk attendant was happy to charge our card without being able to provide a room for us or our party. We were left in the lurch with 10 adults and 5 kids at 9 pm on a Saturday ... read more
Business response:
Thank you for taking the time to share your feedback. We regret we were not able to accommodate you and apologize for the inconvenience you experienced. We will review this with our team to see what transpired and make sure we are well poised to serve you better. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We are terribly sorry for this incident and hope you will choose to book a room with us in the f... read more
The room that we reserved was sold to somebody else when we came to the property after 8 hours drive! We were not the only ones a with the same problem. At least three more travelers had the same issue. Manager was nowhere to find and receptionist was just repeating ‘we have no rooms’. We all had to book much more expensive room in the nearby hotel. It’s a shame. What is reservation for?
Business response:
Nenad, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Reserved a king room and it was not there when we arrived. No accommodations made for giving us a smaller room.
Business response:
Thank you for your review. We are sorry we were unable to accommodate you this time and regret the inconvenience caused. We will bring your concerns to the attention of our staff as we continuously strive to improve. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
Room not available two full hours after check in time. No luggage carts meant 3 long trips from the car. Put into dirty room with full trash cans and no soap or clean towels. When I asked for clean towels and sheets so I could change the bed I was told they were in the laundry altho they found enough clean items for me to get by. When I asked to speak to manager or when I could call one I was told they wouldn't be there until Wednesday. I was there on a Saturday. So much for step ten of the extended stay cleaning process. I ... read more
Business response:
Thank you for your review. We sincerely apologize for the issues you encountered during your stay and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Hqrd no
Business response:
Thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Churchland Blvd.
How is Extended Stay America - Chesapeake - Churchland Blvd. rated?
Extended Stay America - Chesapeake - Churchland Blvd. has a 3.2 star rating with 1,431 reviews.
When is Extended Stay America - Chesapeake - Churchland Blvd. open?
Extended Stay America - Chesapeake - Churchland Blvd. is open now. It will close tomorrow at 12:00 a.m.