This profile has been claimed by the business owner or representative.
Extended Stay America - Chesapeake - Churchland Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
3214 Churchland Blvd., Chesapeake, VA, 23321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Laura, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Shana, thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
I was bitten by bed bugs this time while staying here
Business response:
I'm following up the issue and will get back with you. Sorry for any inconvenience
They let a lady stay there that had two big dogs. I watched her dogs pee a gallon of piss in the hall ways two different times. She didn’t even care to tell someone or clean it up. This place is nasty as it gets. Corona virus is out and the staff does not even care to clean anything.
Business response:
Thank you for your review. We apologize for the isolated incident you mentioned and for the inconvenience you experienced. Unfortunately, our Front Desk was not informed at the time so we could have resolved the situation to ensure a more enjoyable stay for you. We appreciate your feedback and hope you will stay with us again in the future. Sincerely, Hotel Management
Nothing was unique this place need a face lift it is truly nothing to brag about or return to
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Room wasn't ready. There weren't enough people therefor housekeeping. No compensation for inconvenience
Business response:
Carl, please accept our sincere apologies that your room was not ready upon arrival and regret the inconvenience caused due to it. We will address this matter with our housekeeping associates to ensure such things are not repeated in the future. We hope you will consider giving us another opportunity to serve you better n the future. Safe travels. Sincerely, Hotel Management
I’m not paying for a room I can’t check into I booked the room on hotels.com around midnight, went to the hotel, no one was working the desk. They had a phone outside that would call the corporate office. I called corporate and they called the front desk, then the manager, and told me the manager would be there in 3 mins. I waited 20 mins, no manager and I had to get a room else where. Now I have to dispute this bill.
Business response:
Emile, thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
This property although inexpensive was very disappointing, as the sheets did not fit the bed, the TV with no cable or Satellite TV with a remote that did not work, the bathroom light did not work and the room smelled like mold or stinky feet. For the extra $20 a night I could’ve gotten a room that was clean, a TV with the remote that worked, a TV that had cable or satellite TV and more than two channels and finally Without the nasty smell. I would spend the extra money for a better experience when traveling.
Business response:
On behalf of our entire team, we apologize for the issues with the condition of your room. This is not acceptable, we will immediately discuss your comments with the housekeeping and maintenance teams, and we will promptly address these issues to improve our services and facilities. We only wish we had known about these problems as we would have done our best to ensure you were comfortable. Once again, our apologies for the inconvenience you experienced. We are grateful for your patience and hope you will give us another cha... read more
Frequently asked questions about Extended Stay America - Chesapeake - Churchland Blvd.
How is Extended Stay America - Chesapeake - Churchland Blvd. rated?
Extended Stay America - Chesapeake - Churchland Blvd. has a 3.2 star rating with 1,431 reviews.
When is Extended Stay America - Chesapeake - Churchland Blvd. open?
Extended Stay America - Chesapeake - Churchland Blvd. is open now. It will close tomorrow at 12:00 a.m.