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Extended Stay America - Chesapeake - Churchland Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
3214 Churchland Blvd., Chesapeake, VA, 23321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first room I was given had mold in it!! But the guy at the front desk was very helpful and understanding. He put me in another room that was better. But I was still upset cause I’m very allergic to mold. I do hope it’s taken care of and not covered up!!
Business response:
Please accept our apologies for your unpleasant experience at our hotel. Thank you for sharing these issues so we can make adjustments. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with the team in an effort to improve our service. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
I did not stay there and they charged me anyway makes no sense
Business response:
Thank you for taking the time to write a review. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Please give us the opportunity to host you in the future. Sincerely, Hotel Management
I was denied a room because i chose to pay at the hotel and they didn’t accept cash.
Business response:
Holly, thank you for your comments. We regret you were not informed about our payment mode and can understand the disappointment in such a situation. We will address this and hope you will give us another opportunity to serve you in the future. Sincerely, Hotel Management
will not stay again My sheets had dog hair in them, and my pillows were dirty. Since I booked a certain way and couldn’t get my money back If I left. I took my sheets and pillow to the laundry.
Business response:
Thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have inspection processes to prevent these issues from happening; therefore, please accept our apologies if we failed in this area. We have shared your comments with our team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hot... read more
Staff was friendly but the hotel was very dirty! The hotel lobby was dirty - rub in the lobby was filthy. Our room was smelly, sheets were wrinkled and the comforter was stained . We were actually supposed to stay two nights but it smelled so bad( trash was left in the room under the counter) that we checked out the next morning and found another hotel.
Business response:
Thank you for reviewing your visit. We apologize for the cleanliness issue you encountered and regret it compromised your stay. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. On a positive note, we ar... read more
You get what you pay for. The room was not super clean. There were no towels, dishes or cookware, we had to ask for all of it. The floor above us squeaked every time the occupants walked on it.
Business response:
Steve, thank you for reviewing your stay. We are sorry for the cleanliness and noise issue you encountered in your room and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Please know, to ensure the cleanliness of our kitchenware our kitchen amenities are always kept at the front desk and are complimentary. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincere... read more
I am a disabled woman. The room I was given was on the third floor. When I returned from my event; The elevator was not working . I ended up sleeping in my car. The bed it was a full size. Even though I was told it was a queen.
Business response:
Sharronda, thank you for your review of our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We are sorry for the problems you experienced due to the elevator. Your feedback will be shared with our maintenance teams so that they conduct a regular check to avoid such situations from occurring again. Once more, we do apologize. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Room smells really bad due to the sewer. Front desk staff knew about it and acted as if nothing was wrong.
Business response:
Thank you for taking the time to give important specifics in your evaluation of our hotel. We are sorry for the smell you experienced in your suite and for the poor service you encountered. We are investigating the issue to see what went wrong and will make sure we are more diligent in our service levels going forward. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Very basic, no amenities, couldn’t even borrow a hairdryer. Our door would not lock from the outside, staff who came to help was very polite and helpful, but you expect to be able to lock the door without problems!!!?
Business response:
Thank you for choosing to stay with us. We're sorry for the inconvenience you had due to the door of your room. Please be assured that we have discussed your feedback with our maintenance team to fix the problem you mentioned immediately. We're also sorry for your disappointment with the in-room amenities. Kindly note, the items such as hairdryers are available at the front desk as per the brand standard and are always complimentary. We hope you will give us another chance to serve you better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Churchland Blvd.
How is Extended Stay America - Chesapeake - Churchland Blvd. rated?
Extended Stay America - Chesapeake - Churchland Blvd. has a 3.2 star rating with 1,431 reviews.
When is Extended Stay America - Chesapeake - Churchland Blvd. open?
Extended Stay America - Chesapeake - Churchland Blvd. is open now. It will close tomorrow at 12:00 a.m.