Extended Stay America - Chesapeake - Churchland Blvd.

Anonymous 

on Expedia

6 years ago

The overall condition was terrible!!! This place in serious need of a major renovation. 

Anonymous 

on Expedia

6 years ago

The lobby was filthy, took 5 tries to find a remote that worked. No luggage trolley available. The floors in the room were sticky 

Anonymous 

on Expedia

6 years ago

There was no one at the front desk when I arrived to check. Finally someone showed up after 15 minutes. The room had a smokey, damp wet, mildew smell. 

Narendra 

on Expedia

6 years ago

Poor service even worse Dirtier rooms The rooms were not ready at 4pm. Promised to be ready in an hour. When we returned at 10pm the rooms were still not cleaned and gave us dirty rooms. No one cleaned the rooms the two nights we stayed either 

PeterPatel 

on Expedia

6 years ago

I had the Reservation and confirmation for my stay. When I arrived they said that they were overbooked and I have to go their other property 30 min away. I told them that s not my problem. I have reservation and confirmation then you should provide the room. I had bookec 2 x Queen size bed room. Somehow they found 1 king size bed room and I said please provide sleeping bed and they dont have that. next morning when we went down stair for breakfast nothing was there except coffee and one muffin. 

Anonymous 

on Expedia

6 years ago

I didnt like anything. I was placed im a room that smelled like sewage and the elevator was not working. The room i was suppose to get transferred to another that they gave to someone else in the place out the sewage smelling one which was suppose to be placed as out of order. The elevator was working later rhat night and we had to walk three flights of stairs yo not be able to use the room keys issued for that room. Then once down stairs the clerk laughed and said "oh my bad they put someone else your room". So we had to dr... read more

Anonymous 

on Expedia

6 years ago

After checking in at front desk as 2 guests with a pet..having someone from the front desk coming to our door yelling at us that we didnt pay for.a pet. Whe we disclosed in writing at the time of check in. Hopefully in the future a more educated and professional staff will be at you establishment. 

Anonymous 

on Expedia

6 years ago

There were tons of ants all over the room. We asked they take care of that. However, when we returned to the room they were worse. They didn't have utensils in the room, and our door did not close properly. 

Anonymous 

on Expedia

6 years ago

Sticky feel to the room with musty smell. Even though it is a no smoking hotel. Feels like smoking room.