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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terbal. Got put in room right beside office...no m
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The room was given away when I got there. Had to call and visit 17 (no exageration) other hotels before I was able to find one to stay at. Everywhere was sold out. Even when expedia said there were some available there weren't. Ended up getting calls from the actual hotel stating they didnt know why they kept taking reservations when the hotel didnt have rooms available.
Business response:
We apologize we were unable to accommodate you this time. This is definitely unusual, and we are looking into this matter to see where we went wrong with your reservation. We want all of our guest to leave us satisfied so please contact us as we would like to take this talk ahead and assist you to your satisfaction. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
When booking the room in Chesapeake VA, we had chosen non smoking. Upon arriving at midnight, which for late check ins it would have been nice to know that there was a different way to check in. We were given a room and a tupperware that had extremely limited kitchenware (including nothing to cook in, yet it has a kitchen and claims to be fully stocked). We then walked to our room, and immediately turned around and back to the office because the room was clearly smoked in, it smelled like stagnant old smoke. So, we requested... read more
Business response:
Kate, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will give us another opportunity to deliver the service and hospitality you deserve. Sincerely, Hotel Management
Business response:
Linda, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Bathroom was very dirty, hair was everywhere. Besides that the room was clean and ok for a one night stay. The staff was very nice and friendly.
Business response:
Gorky, thank you for reviewing our hotel. Although you had a pleasant stay, we are sorry for the cleanliness issues you had in your bathroom. We are reviewing this with our Housekeeping team to make sure we are consistent with our service delivery. We promise your next visit will be a much more positive experience. Sincerely, Hotel Management
The Appliances (fridge) were not clean. Touching them would've been a mistake. The fridge looked like it should've been in a dumpster someplace. The interior lights by the bed did not work.
Business response:
Thank you for reviewing our hotel. We apologize for the cleanliness and maintenance issues you encountered in your room. Please be assured that we have discussed your feedback with the concerned teams, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
HORRIBLE EXPERIENCE We drove 4 hours and booked 2 rooms 3 weeks prior to our trip. When we got there at 1AM they told us they had given away our rooms because it was "first come first serve." SO we were stuck with no rooms at 1AM with 2 kids and no where to go. I have NEVER dealt this with in my life of booking through hotels.com. Never staying here ever again.
Business response:
Sai, we are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
old smelly stained carpet, room smelled like it was smoked in for 20 years, people outside there rooms parting till 1:00 in the morning, toilet seat ready to fall off, on the bright side staff was nice and the roof has new shingles
Business response:
Thank you for being our guest. Although we are glad you liked our staff, we are sorry for the difficulties you had during your stay and for the inconvenience it caused. Your comments have been shared with the concerned teams to ensure we are consistent with our service delivery. And we have asked our Housekeeping team to make sure your room receives a deep clean to remove the smoke smell. Also, we wish we had the opportunity to resolve the noise issue while you were here. We hope you will give us a chance to impress you on a... read more
The location is very nice for me. Some the guest that were there was loud at night and I could not get to sleep good some nights. I would not recommend to friend or family .
Business response:
We are sorry for the noise issue you experienced during your stay and that your good night’s sleep was disturbed. We wish we had the opportunity to address this issue while you were here as we would have done our best to ensure you were comfortable. We hope you will visit us again so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.