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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing Although I had a confirmation email that my room was booked through my Travelocity account, the motel (can't really call it a hotel) did not have my reservation. The staff was friendly, but nothing remarkable. The room was clean, but nothing remarkable. The outer walkways, stairways were dirty and in need of a power wash. Garbage cans at the corner of each floor's outer walkway remained overflowing the entire 4 day stay, as though they were never emptied. Stingy on amenities (had to ask for everything, no ice m... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Didn't have handicap accessible room at check-in. No amenities.
Business response:
Thank you for your review. We are sorry we were not able to accommodate you as per your needs. We truly regret the inconvenience this caused and have taken a note of your feedback. We hope you will give our hotel another chance so that we can we provide you with a room of your choice. Sincerely, Hotel Management
Dirty homeless people everywhere room was nast and so was the staff find another place to stay
Business response:
Thanks for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
No Stay Will not stay again, toilet seat needed replacing, loose and worn. Too many permanent residents that or nosy.
Business response:
Lauren, we offer our sincere apologies for the cleanliness and noise issue you encountered while you were here. We wish to had been informed about the disturbance you experienced as our front office team would have helped you by changing your room. Your feedback concerning the maintenance issue in your room is discussed with our housekeeping team to review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Man... read more
Too many stairs AC system -too cold then too hot Rug in bad shape Too many stairs
Business response:
Thank you for being our guest. We were disappointed to read your feedback, and we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
The hotel was overbooked and gave away my guaranteed room before I even got there. We traveled from PA and were there at 10:45. My room was guaranteed until midnight. The staff basically said ‘sorry, we can’t do anything about it’. It was a disaster and they didn’t even offer to help me find anything else. They were absolutely terrible to me!
Business response:
Renee, thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. Thanks for being our guest. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Second-hand room Room was unclean had to be assigned another room. Very unprofessional
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
Didn’t seem anything like the picture. Think it’s also a residential place as well as hotel. Low end finishes and people were hanging outside in groups. Police cars had to come by to inspect the crowd. Not an overall great stay
Business response:
Nancy, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
My first and last stay at this place I have stayed at many extended stays and this was the worst. My wife and asked for another pilllow and they did not have one!!! OMG how ridiculous. The only other thing I did not care for was the rig raf that hung around asking for change and a smoke. I am going to presume that they had have RESIDENTS cause this was the only one ever that you have to request utensils or a coffee pot
Business response:
Jon, please accept our sincere apologies for not living up to your expectations and regret the inconvenience it caused. We strive to provide a better hospitality to all of our guests, but we obviously let you down. We provide thorough training for all associates, and we will redouble our efforts. Your feedback is important to us, and we will use it to improve our services and facilities going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.