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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here! Felt scared and unsafe. If you like the smell of cigarettes, loud music and being approached in the parking for money, this place is for you.
Business response:
We offer our sincere apologies for the odor and noise issues you encountered while you were here. Your feedback concerning the cleanliness of your room is discussed with our housekeeping team to review and action. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Very disappointing!! They gave away my double room They gave us an extra bed which they just left in the room. We had to move all the furniture to open the bed to make it fit The breakfast was a disgrace! A granola bar and a coffee...pathetic!
Business response:
Blasia, thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and the serviceissue which impacted your stay. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
This felt more like a Motel 6 than an Extended Stay, I have stayed at several of these hotels in the past and was completely chocked by this location. It was to the point the outside door did not even shut properly. Additionally I chose this location due to the breakfast being advertised as included not expecting that breakfast meant coffee is available in the lobby in the morning. Highly disappointed in this, and very glad I did not bring my wife on this trip or I would have changed hotels even if it meant losing the money ... read more
Business response:
Todd, thank you for being our guest. We apologize for the inconvenience you had at our hotel. Your feedback regarding the door and the breakfast offerings are shared with the appropriate individuals in an effort to improve our future guest offerings. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
First room smelled of dog. Second room was damp smelling. Last room ok, will not stay at this one again.
Business response:
Thank you for your feedback. We are sorry for the cleanliness issues you experienced in the both of your rooms and that the smell compromised your stay. Your comments have been shared with the Housekeeping team to make sure this was an isolated event. Also, we have asked them to make sure both rooms receive deep cleaning to remove the odor. We hope this unfortunate situation will not prevent you from visiting us again. Sincerely, Hotel Management
The receptionist was very nice. One of the house staff promised to bring shampoo, but was on her way out for the day, when I stopped her to ask again for shampoo. No elevator, had to carry luggage up 3 flights of stairs. No luggage carts. No ice machine. Had to ask for cups to use in the room No hair dryer in the room. Found a window unlocked, and had a difficult time getting it locked again. Expected more for the price we had to pay.
Business response:
Sue, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hote... read more
Disappointed Smelly and noisy
Business response:
Taunya, thanks for being our guest. We sincerely apologize for the odor and noise issue you encountered while you were here. We are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Your concern regarding the smell is shared with our housekeeping team to review and action. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
Night Security guard needed! Apply at office. Someone knocked on my room door 3 times between 1-1:30 a.m. and would not speak or identify themselves. Then while sleeping at 7 a.m. people in parking lot talking loud and yelling at each other.
Business response:
Thank you for the review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The lady who checked me in was nice, however the room was filthy, numerous hairs on the bed sheets that makes me question the cleanliness off the sheets, and my socks were black within 10 minutes of walking around the room. Also, the iron was broken and when I reported it at check out, the girl didn’t even apologize acknowledge the issue. Will never stay in this hotel again.
Business response:
Heather, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.