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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It sucks The second room smelled light cigarettes and the lights n kitchen did not work, the first room I was n the toilet was not working
Business response:
We sincerely apologize that you experienced so many difficulties with regard to your room and regret the inconvenience this caused. I will share your comments with my housekeeping and maintenance teams so that they can do the necessary and ensure such instances are not repeated. I encourage you to try us again for a better stay in the future. Sincerely, General Manager
Everything was good ...until I saw a roach on the end of the bedspread in the morning.
Business response:
Vincent, we're sorry for the disappointing experience you had. We have already shared your concern with our housekeeping team to ensure cleaning is done thoroughly in all the guest rooms and area. We apologize again for the unpleasant incident you encountered and hope you will consider giving us another chance so that we can make it up to you. Sincerely, General Manager
The hotel staff was not there when we checked in and we had to wait for them to get there, the room overall looked fine but it felt unclean
Business response:
Thank you for being our guest. We apologize for the inconvenience you had at the time of check-in as well as the cleanliness issues in your room. I have shared your feedback with my entire team and will use it as a training tool to improve our service and facilities moving forward. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
Business response:
I apologize for the disappointing stay you had with us. We are sorry for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Terrible stay Bed was terrible and bathroom was dirty (per on base of toilet)
Business response:
We’re sorry for the unpleasant experience you had with us. I have shared your concerns with my housekeeping team to ensure checklists are in place to inspect every suite after it has been serviced. Your feedback is valued, and we hope you will consider giving us another opportunity so that we can serve you better. Sincerely, General Manager
Don't stay here Items where left from previous guest. Lobby didn't open until after 7:50am for breakfast after a guest found somebody. False advertisement. The place needs cleaning. No laundry area as advertised either. Stairs well smelled horrible. For the price you can find better place to stay.
Business response:
Please accept my sincerest apologies for not meeting your expectations and for the cleanliness issues you encountered. We have shared your concerns with the entire team and we are making adjustments so that this is not repeated. We hope to welcome you back to experience our hospitality the way you should have during this visit. Sincerely, General Manager
It was a nice hotel minus the bed bugs I got there and was supposed to stay 3 nights. I stayed one night and ended up finding many bug bites all over me. I went down and told the front desk and they were very rude and acted like I was lying the whole time. I called Expedia and they helped me find a new hotel and get my refund back. Never going back.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Not so good Cleanliness of property was bad. Breakfast was out of coffee on Monday at 605 Only snack type stuff for brrakfast.
Business response:
John, I apologize for the disappointing stay you had with us. We are sorry we failed to provide you the clean and comfortable room that you deserved. We will address this matter with the head of our Housekeeping Department and housekeeping associates immediately to take corrective action so that it does not happen again. I am also disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. I hope you will... read more
Poor No maid service????!!!! You get maid service at any other hotel. No ice machines. Nothing in kitchen supposedly so you get clean items. I highly doubt that. Trash was everywhere outside. This was one of the worst hotels I've ever stayed at and will never stay at an Extended Stay America again. Very poor!
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. We apologize if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, offering minimal intrusion to their home-like stay, and we are happy to offer it to you at a minimal fee. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and we will remind our front desk to communicate this more clearly going forward. I truly h... read more
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.