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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Jerry, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Dirty Linen In my room several of the towels were dirty. I informed the front desk clerk when I checked out, I just hope the situation was addressed.
Business response:
Thank you for your feedback. We apologize for the housekeeping issues that you encountered. We have processes in place to make sure that every room is exceptionally clean. We are working with our team to make sure we correct our shortcomings. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
size of bed I was very disappointed when I arrived checked in and got to the room I paid for a queen size bed and had to settle for a twin bed went back to the front desk and the night desk person told me that was there queen size bed,and the refrigerator made a lot of noise cycling off
Business response:
We appreciate you taking the time to provide feedback. We were disappointed to read that we did not provide you with a favorable impression of our hotel. We truly apologize for not being able to give you the room of your choice. We hope we have another opportunity to accommodate you in your room of choice the next time your travels bring you to this area. Sincerely, Hotel Management
BETTER NOT RELAY ON GRAB and GO BREAKFAST This motel was not accommodating to coffee drinkers. Not enough grab and go breakfast food supplied. No creamer for coffee No regular sugar Limited variety of breakfast muffins. Refrigerator a very loud noise maker.
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Poor Help Thumbs down for HOTWIRE Hotwire is a scam and has done a "bait and switch" on me twice. The younger front desk attendant working on Feb. 2nd at 1430hrs. was extremely rude and obnoxious.
Business response:
Robert, we are sorry for the difficulties you experienced with your reservation and with one of our staff member. We can understand your disappointment, this is not acceptable, and we will redouble our efforts to ensure this does not happen again. We apologize for the unpleasant experience and hope you will reconsider the second visit. Sincerely, Hotel Management
Wish we stayed somewhere else... Well first of all, I picked this one since I had a better stay at another location. They had no dishes available for use, air unit was not working at all, & overnight the phone magically stopped working. I would like to say that customer service was great but the rep seemed annoyed that I was letting her know that what was going on & I to call her on my cell about check out since the phone was not available.
Business response:
Rosie, thank you for your review. We are sorry for the issues you experienced and regret that we didn’t live up to your expectations. Your feedback is of utmost value, and we will use it as a training tool to improve our performance further. On a positive note, we are happy to know you liked our cordial staff. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, Hotel Management
Business response:
We are terribly sorry for falling short of expectations during your visit. Our front desk is staffed 24/7 to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we still failed to respond. Please consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Nasty I informed the hotel of my late check-in, I arrived at1:30am, after several calls and walking the facility. We finally found the night attendant doing laundry in an unmarked room (only with help of another person who was staying that night). The attendant would not answer his phone and the voice mail was not set up. Upon checking in this individual could not find our reservation and wanted to charge us although we had booked through another web site. Only pulling up my email on my phone convinced him otherwise. The roo... read more
Business response:
Ghostrider, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.