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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty!!! This hotel was extremely dirty! The hallways and rooms smelled horrible. Carpet was dirty in the room, linoleum in bathroom ripped, kitchen cabinets were all dug up and scratched. The only reason we stayed is because we didn’t have time to find another place. The only bright side to this hotel was the front desk clerk who was wonderful
Business response:
Dear Tony, Thank you for choosing us. Your comments regarding the service extended to you by our front desk associate are very gratifying to read, and it will be a pleasure to share your feedback personally. However, we deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. We sincerely hop... read more
When I got there another person was checking out saying their was a roach in the room I got a room on the first floor and seen a roach that morning they place was clean just seen that and was very upset
Business response:
Dear Kevin, We sincerely apologize for the discomfort and frustration caused by the presence of a roach during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of our suites as a precautionary measure for future guests. We appreciate your understanding and bringing this matter to our attention. We are committed to making im... read more
Had to kill cockroaches every time we came back to the room and on the bed when we got up in the morning, the room reeked of cigarettes smoke
Business response:
Dear Lynn, We sincerely apologize for any disruptions during your recent visit, as we understand your expectations were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. We regret any inconvenience you may have experienced and are grateful for your patience du... read more
Had bugs and they even admitted it
Business response:
Dear Travis, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management
The free breakfast was a joke instant oatmeal and muffins..and no place to sit! There was not a side table on one side of bed…you had to reach under counter to flush toilet…There was not a coffee pot in the room..NO ICE MACHINE…IT was broke…I will not ever stay here again
Business response:
Dear Deborah, We are disappointed that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our apologies for your experience. Please be assured we will address the concerns with the team to ensure we reinforce the high standard of service for all our guests. We hope you will revisit so we can make it up to you.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,877 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.