This profile has been claimed by the business owner or representative.
Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Vontrell, we sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Nasty room The room was not clean had trash still in the room and the A/C didn’t work I was not happy with my stay.
Business response:
It was disappointing to know you did not have an excellent stay. We sincerely apologize as you felt uncomfortable due to the inconvenience you encountered in your room. Your feedback regarding the cleanliness and maintenance issues have been discussed with the teams involved to ensure we deliver comfortable accommodations to all of our guests who walk in our doors. Please consider a return visit to our hotel so that we can improve your impression of us on a future date. Sincerely, Hotel Management
The mattresses were too firm for my choice. Needed glasses and utensils, so went to desk. They gave them to me, but went back and washed them. Room overhead lights were too dull.Stove top needs to be cleaned better or whole stove top replaced. Refrigerator was not cold enough, just cool to keep food from going spoiled. On check out day saw a bug crawling down the wall to the bed. Will stay again after changes. Thank you.
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Please accept our apologies for not living up to your expectations. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests, and we are sorry this was not the case during your stay. Please know your feedback has been shared with the appropriate team to ensure a review of our processes. Also, we have informed our pest control provider regarding the insects and are working to ensure procedures are being fol... read more
Bed is not clean and breakfast is very bad clerk is not friendly too
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. Also, we are sorry that you found some of our staff members not friendly. We have followed up with our team to make sure we do not disappoint you in the future. Moreover, we are sorry our breakfast was not to your liking. We value your comments and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
I apologize for not meeting your expectation. We hope you give us another chance to show you our best and treat you better than we did during this stay.
I thought the staff was nice and the property itself was good for the price, however the poor picture quality of the tv, ruined my stay. Had to go to the Delta Hotel Bar to watch the ball games because I couldn't see it on my tv. I was gone make an attempt to notify the front desk but when I got to the lobby and saw the lobby tv (which was in no better shape than the one in my room), I figured all the televisions were like that. Not only that but I paid for an upgrade so that I could be on the second floor or higher (I don't... read more
Business response:
Thank you for your review. We apologize for the issues you faced with the television while you were here. We have shared your concerns with the maintenance team so that they can take the necessary steps. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
No breakfast,no coffee maker,no toaster, had to go to front desk for towels,no house keeping. Lousy tv. In general, sucked
Business response:
Thank you for staying at our hotel. We are sorry for the disappointment you had with our hotel policies and regret your visit was not a pleasant one. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this ser... read more
What I liked: location was close to where I needed to be. What I didn't like: Where do I begin? Upon arrival there was no one at the desk, actually my entire stay there no one was at the front desk. Instead a sign said to dial 0 and someone would be there. I sat on that phone waiting for someone to come from the back for 2-3 minutes. It kind of annoyed me. I also had to switch room three times when I first checked in. The first room's toilet didn't flush, the second room wasn't clean. The third room's bathroom light didn't w... read more
Business response:
Megan, we are glad that our location worked perfectly for your visit. However, we are sorry for the housekeeping issues you encountered in our rooms. We are working with our housekeeping team to ensure we are more diligent in our efforts to provide clean accommodations. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We have shared your comments with our team to ensure clear communications going forward. We value your busin... read more
I don't recommend One of the worst places I've ever stayed.
Business response:
Nadejda, thank you for selecting our hotel for your stay. We are sorry we did not live up to your expectations for a stellar stay, so please accept our apologies for the issues which impacted your stay making it less than comfortable. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,806 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.