Extended Stay America - Chesapeake - Greenbrier Circle

Business response:

Dear Deja, thank you for staying at our hotel. We are sorry for the issues you experienced when communicating with our front desk team. We have discussed your concerns with the appropriate staff to ensure we better serve our guests. Thank you for your feedback, and we hope we will have another chance to provide you with better service the next time you visit this area.SincerelyHotel Management 

Business response:

Dear Mike, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We are sorry for all the inconveniences you had during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.SincerelyHotel Management 

Business response:

Dear Guest, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback, which helps us improve the experience for future guests. We truly appreciate that. Sincerely, Hotel Management 

Business response:

Dear Dante, thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Dear John, thank you for staying with us and sharing your comments online. Even though our hotel receives good ratings for our suites' cleanliness and overall condition, we understand you were hoping for something a little more modern and fresh. We have shared your feedback with our brand leaders, but until then, we will continue to emphasize providing the cleanest suites and the friendliest service in town. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this... read more

Business response:

Dear Ricky, we are sorry we did not meet your expectations, and we do not take these concerns lightly, especially with the cleanliness and upkeep of our hotel. We have shared your observations regarding the need to update with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your feedback. We hope you will consider giving us the opportunity to make it up to you on another visit. Sin... read more

Business response:

Towana, thank you for taking the time to share your feedback. We are sorry for your disappointment with the cleanliness and condition of our hotel. We have noted your comment and will share it appropriately for future modernization plans for our property. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Oliver, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more