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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It sucked It sucked, refrigerator, stove, mircowave didn't work, water flooding under carpet the whole stay 2 days, staff really sucked ask for room change (we get to it) never happen, i will have done better sleeping in the street
Business response:
Darnell, thank you for the review of your stay. We are sorry for the maintenance issues you had during your visit and regret the inconvenience it caused. We also apologize this was not handled correctly and are taking measures to ensure the complete satisfaction of our valued guests going forward. Your concerns have been shared with the appropriate team to fix it immediately. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on ... read more
The dirty sheets, the dented door, the musty smell, the lumpy bed, and the cheap breakfast options in the morning and the coffee had massive amounts of coffee grinds in it. It was a $20 room not a $85 one!
Business response:
We are committed to delivering outstanding stay, and what you described in your review regarding your accommodations was disheartening to all of us. Please accept our sincere apologies. We will share your comments with the appropriate teams so that we can improve our service and facilities going forward. Also, your feedback about the breakfast offerings will be shared with our Brand Leaders to assist them when determining new breakfast choices. Please consider a future stay as we would welcome the opportunity to regain your ... read more
Reserved and paid in advance via Travelocity for a room with a king size bed. At check in there was some problem and no king was available. After a considerable delay they put me in a twin room. I was in town on business and nearly late due to the holdup. When I finally got to the no smoking twin room, it smelled like stale cigarettes.
The rooms were not clean they had roaches and bugs and the beds had dirty sheets and the tiolet had pee in the seat and the refrigerator had food in it
Business response:
Thank you for the feedback. We are sorry for the issues you encountered with the cleanliness and insects in your room. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. Our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent any future instances. We value your observations, and we hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management
A total waste of my money right down to the employees and rooms.... Management call me a couple weeks later and spoke with me... And said i would receive a free room for my troubles... still wait ... never again ... save ur money
Avoid at all costs- they gave away my room that had been booked for weeks! We drove 2.5 hrs with 2 small kids to arrive at dinnertime (about 2 hrs after allowed check-in begins) and they had given away my room. Had I read a few reviews on other sites I wouldve seen this is their M.O. and have done it multiple times before. Due to it being a holiday weekend no hotels had vacancies within a 2 hr drive so we were forced to drive all the way back home, only for me to have to have to return the following morning at 3 AM to make a... read more
It was dirty and the trash-rooms smells throughout the hallway. Not good
Business response:
Thank you for staying at our hotel. We apologize for the cleanliness issue you encountered and regret the disappointing visit you had. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We are very sorry ... read more
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,806 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.