This profile has been claimed by the business owner or representative.
Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never Again Some of the staff was rude..no maid service.. Breakfast was a joke..no pots pans or utensils in the room for the kitchenette.. toliet was wobbly with putty around it and not level with the floor.. my bathroom door knob fell off.. AMy sister's room was given away because she didn't arrive at the hotel by 6pm even though it says that you have until 11pm to check in.. She also had to keep using my bathroom because her toliet stopped working in her room and no one fixed it after telling the front desk she asked for h... read more
Business response:
Sharon, thank you for being our guest. We apologize for the difficulties you and your sister encountered while you were here. This is not the level of service we generally provide, and it certainly does not meet our standards. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
It was a bad experience.....Terrible... the font desk lady treated us very informal, while speaking in her cel phone. Made reservation for 2 rooms... gave us the 1st room, and WAS NOT READY... the second room was never "entered" in the system, so "housekeeping" tried to open our room at 5:30 AM without adviced.... Like its not enough already, the manager woke up us at 8AM for the issues. THE WORST EXPERIENCE EVER....
Not good,bathroom was disgusting
Business response:
Aaron, thank you for being our guest. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
Our bed had a sinker down in the middle and very hard and uncomfortable to sleep in it. Our hallway floor light was off with no lighting to see your room number to open and into. We did not feel stay going out our room at night into a dark hall way.
Business response:
Janice, thank you for reviewing your experience at our hotel. A restful nights’ sleep is a must, and we are happy you could experience it in your cozy bed. We also apologize for the maintenance issue in the hallway. Your feedback about the lighting is shared with the concerned team for review and action. Please consider allowing us to make your next visit a better one. Sincerely, Hotel Management
Their website is misleading!!! This hotel said free breakfast on their website and when we got there they had protein bars. That is not breakfast. There is no lobby area to hang out and we came with four other couples. The rooms were nasty. There was a blood stain in our room and the bathroom light didn’t work. So they moved us to another room and there were used soap bars stuck to the wall and a long hair in the shower wall. Our part also had complications in their rooms, dirty rooms, missing canopy to the light that had th... read more
Business response:
Shane, we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
The only benefit to this hotel was that it was available. I have stayed in Extended Stays before, but not again. In the lobby, there was coffee, but no cups. Nothing to welcome you in from road traveling, not even a glass of water. There was nothing in the kitchen to even create a cup of coffee much less try to create a meal. The floors were dirty - both in the hall and in the room. The room was oddly arranged with one chair for a room that slept four!! I could continue, but I trust by now that it is understood that this hot... read more
Business response:
Thank you for choosing to stay with us and for your loyalty to our brand. We are sorry for the cleanliness issues you experienced while here and will share your concern with the housekeeping associates to ensure a better experience going forward. Kindly note, our brand standards require us to keep the kitchenware available at the front desk rather than leaving them in the suites. We will remind our front desk to communicate this more clearly going forward. Thank you again, and we hope you will give us a chance to serve you b... read more
Last time I stay here No towels or toilet paper in room at check in No one at desk to ask
Business response:
Patricia, we are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. We are meeting with the housekeeping and front office teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
The staff of this hotel was totally inept. They gave away our prepaid King Room because they had an issue with a room prior to our 9PM arrival so they gave it away. All other hotels in the region were booked so we were given a filthy double bed room. It started off when we noticed gum and what looked like blood on the carpet. My wife pulled back the cover on one double bed and there was a live ant crawling around on the sheet. I pulled back the other bed and there was a long black hair on the sheet just below the pillow and ... read more
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this a... read more
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,806 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.