Extended Stay America - Chesapeake - Greenbrier Circle

Business response:

Thank you for sharing your concerns. To be exceptional in customer service comes first on our priority list, but we sincerely apologize this was not your experience. Your feedback is of utmost value, and we will use it as a training tool to work more diligently further. We regret the inconvenience caused, and please consider being our guest again so we can restore a favorable impression the next time you are in our area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will reconsider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management 

Business response:

Daniel, thank you for being our guest. Although you liked the service provided by our associates, we apologize for the cleanliness issues you encountered while you were here and for not meeting all your expectations. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. Kindly note, the items such as toiletries are kept at the front desk and are always complimentary. We have also made a note ... read more

Business response:

Thank you for the feedback. We are sorry we were unable to accommodate you with the room you requested and regret the cleanliness issue you encountered. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you all will visit us again so that we can try our best to provide you with the of your choice. Sincerely, Hotel Management 

Business response:

Thank you for the review of your stay. We apologize for the service and cleanliness issues you encountered. Our promise to our guest includes a commitment to providing a clean, fresh environment, so we regret the inconvenience you had while here. Your concerns will be shared with the appropriate individuals in our organization so that this does not repeat. Thank you again, and we hope to have the chance to serve you better in the future. Sincerely, Hotel Management 

Business response:

Thank you for your stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place, so these types of situations do not occur. Regrettably, we failed during this process, and for that, we are sorry. Your concerns regarding the stove have been shared with the maintenance team to fix it immediately. We can do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management 

Business response:

Bryan, thank you for sharing your concern. We apologize for the inconvenience you had in the room at the time of your check-in, which caused discomfort to you. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to regain your trust in the future. Sincer... read more

Business response:

Carol, thank you for being our guest. We are sorry for the cleanliness issue you had in your room and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management