Extended Stay America - Chesapeake - Greenbrier Circle

LLBean 

on Expedia

6 years ago

The only highlights were the location and 1 staff member being particularly helpful. The room was not up to par, especially in comparison to other extended stays I have been to. The floors were sticky, bed covers had hair on it (even when switched to different room) and I ended up buying new bedsheets because of this. This location needs to do away with the brown blankets that trap hair of all lengths and textures. It was very gross to be honest. Even if it’s washed over and over, the poor quality material will keep trapping... read more

Ashley 

on Expedia

6 years ago

I paid for and reserved a room with king sized bed. Didn’t check in by 6pm, so they called me saying that all the king sized rooms were gone. I arrived at the hotel and was given a key to a room 429. I walked in and the mattresses were up and leaned against the wall. There was a pile of dirty linen sitting on the table, the sink was dirty. I took video and photos. If I hadn’t already paid for the room I wouldn’t have stayed there, but I really didn’t have another option. 

Anonymous 

on Expedia

6 years ago

Nothing special about this hotel for lock didn't work hard to get front desk to use hair dryer to warn up lock so it would work 

Vyaa 

on Expedia

6 years ago

The place ha as a broken system and they were not able to see the reservations we made on Expedia. They gave us the wrong room. The room was very poor condition and no amneties. You have to call and ask for everything. 

Anonymous 

on Expedia

6 years ago

No toilet paper. Room was filthy and smelled really bad. 

Pam 

on Expedia

6 years ago

Incompetent front desk person. Actually checked us in via ID, credit card and provided a copy of the Expedia paperwork. Hours later, assigned our room to another, who opened our door. Front desk person came to our door, needed us to re-apply as he had no record of us being assigned our room. We refused and told him to call the police. Three police officers arrived (all a waste of time and needless). The front desk made an error and never bothered to double check themselves as we asked them to do. Big time FEA SCO! 

Anonymous 

on Expedia

6 years ago

- Several minute wait at the counter to check in despite calls to the front desk - Large pretzel crumbs all over the floor of our room, obviously hadn't been cleaned - No toilet paper in the room 

Anonymous 

on Expedia

6 years ago

My room was dirty when I first arrived and no one wanted to fix the issue. When I finally talked to a manager she assured me that she would send someone to clean my room. She never sent anyone and she barely wanted to accomodate me.