Extended Stay America - Chesapeake - Greenbrier Circle

Business response:

Kiara, thank you for your review. We are sorry we were unable to accommodate you this time and regret any inconvenience it caused. We are reviewing this situation from our end to ensure a comfortable experience for every future guests’. Meanwhile, for any unresolved financial queries, feel free to reach out to our front desk, as they will be happy to assist you further. Please revisit us so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management 

Business response:

My apologies that we did not meet your expectation. 

Business response:

Crystal, we are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

My apologies that we did not meet your expectation in the area of cleanliness. This is not a representation of our normal service, please give us another try in the future. 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Rico, thank you for your rating. We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Vontrell, we sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

It was disappointing to know you did not have an excellent stay. We sincerely apologize as you felt uncomfortable due to the inconvenience you encountered in your room. Your feedback regarding the cleanliness and maintenance issues have been discussed with the teams involved to ensure we deliver comfortable accommodations to all of our guests who walk in our doors. Please consider a return visit to our hotel so that we can improve your impression of us on a future date. Sincerely, Hotel Management