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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property lacks many standard amenities (breakfast beyond coffee, business center) but does have potential. It took an hour to check in 4 guests. Rooms were not clean requiring several moves and a lack of understanding of room status (clean, occupied) further complicated the process. The room has a small kitchen area but lacks a dishwasher. Previous tenants left the area a mess and did not wash dishes or throw away food. The floor was sticky and the room was gross (hair in bathroom, soap or other residue on side tables an... read more
Business response:
Thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. It is very disappointing to read reviews like this. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
The staff was unprofessional and argued with each other in the lobby. Upon checkout the woman was on a personal phone call and continued with the call as she checked me out, again unprofessional and poor customer service. The stairs work dirty and littered with a cigarette wrappers and bottle caps. The carpet in my room was saturated with some type of chemical which made it uncomfortable to walk on in the room. I wore my socks and shoes while I was in the room.
Business response:
Thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Creepy, smelly, uncomfortable
Business response:
Thank you for being our guest. Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Down and out Front desk clerk was very helpful. Hotel was completely full but she was able to come up with two rooms. Room was fine for the price but upon arrival we discovered the toilet was clogged, and the AC was making an unusal noise that was difficult to sleep through. The real issue was w/Hotels.com. Although I booked a room through Hotel.com, I discovered later, prior to check-in that I never received my confirmation email. Apparently the confusion had something to do with the hotel not having any rooms. Not having a... read more
Business response:
Hank, thank you for your review. We are sorry for the issues with reservation and inconveniences you faced. We will investigate what went wrong in your instance. Although what happened is not typical, we have room to improve, and we assure you we will. Thank you again, and we hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
By far the dirtiest and most disgusting hotel I have ever attempted to stay at. First and foremost, at the main entrance of the hotel was an individual smoking marijuana that my two children and I had to walk through to get to the check-in desk. Then Ivan at the front desk (who was very courteous and helpful) got us into room 102 and when my children and I walked into the room we found that neither of the beds were made and the room hadn't been cleaned. Ivan then got us into room 220 and when we got into that room found the ... read more
Business response:
Thank you for reviewing your recent visit with us. We are sorry for the issues you encountered and inconvenience it caused. Your feedback will be shared with our housekeeping and maintenance team, and we will be more diligent in our efforts. We hope you will provide us a chance to serve to with outstanding hospitality. Sincerely, Hotel Management
Ants all over the ac unit Had to ask for dishes never got them and AC was not great shower pressure not great
Business response:
Please accept our sincere apologies for not living up to your expectations. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We understand your frustration and regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,806 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.