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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Any staff that I saw was very nice but were rarely around The room was not clean. The mattress lumpy. The dresser was so beaten up it looked like the Tasmanian devil had stayed. And yet it was not the worse I have been in. That says more about me then you!
Business response:
Dear Alice, Thank you for reviewing your recent stay. Please accept our apologies for not meeting all of your expectations, as we always want to provide an outstanding experience for every guest. We appreciate you letting us know how we can improve and what you enjoyed about your time with us. It was a pleasure hosting your visit, and we would love the opportunity to accommodate you again.Sincerely,Hotel Management
To much dirty
Business response:
Dear Ashish, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment is a priority for us, and we regret that we fell short in this instance. Your concerns will be addressed with our housekeeping team to ensure improvements are made. We hope you will give us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
Business response:
Thank you for the feedback
room was a bit dirty all over, although the beds were clean. horrible smell in the hallway when we were leaving in the morning, it actually made me gag.
Business response:
Dear Guest, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. Therefore, we sincerely apologize that this was not your experience. We appreciate valuable feedback like yours so we can continue to improve our services. We do hope to have you stay with us again soon.Sincerely,Hotel Management
Nasty smell everywhere and old rusty and moldy faucets
The WiFi didn’t work in our room, when we asked to switch, we were originally told to call a separate number to get the WiFi fixed, which is pretty ridiculous. The new room was better, but the shelf in the bathroom fell down, there were no dishes in the kitchenette, and there was never anyone at the front desk to help you. I’ve stayed at a Motel 6 that had better service.
Business response:
Dear Bridget, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered during your stay. Addressing issues like WiFi and room amenities is a priority, and we regret that our response did not meet your expectations. Your comments have been noted, and we will work on improving both our service and the overall guest experience. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
The garbage can in the room was already half full, no coffee pots and hair dryers were available, gave us a hard time about getting clean towels, big spiderwebs in window (hasn’t been cleaned in quite some time), reminded me more of a ghetto apartment complex with the adults leaving their children crying in the hall while they are outside getting stoned on drugs
Business response:
Dear Beth, Thank you for bringing these concerns to our attention. We apologize for the condition of your room and the challenges you faced with getting fresh towels. Cleanliness and comfort are priorities, and we will address these issues with our housekeeping team. We are also sorry for any disturbances you experienced during your stay. Your feedback is important to us, and we will work to prevent such occurrences in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 3.4 star rating with 2,156 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.