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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
After check-in I entered the room and the bed was unmade and the room dirty. Returned to the reception and was offered an “upgrade” which was a room with a king bed. The room smelled of food and weed, bathroom was not clean and the overall appearance was worn down and unkempt. It won’t let me upload pictures which is probably a good thing. Would not recommend to anybody!
Business response:
Dear Lisa, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with the cleanliness and condition of your room. It isn’t enjoyable to hear that the second room did not meet your expectations either. Your experience does not reflect our usual standards, and we will address this with our housekeeping team to prevent a recurrence. We appreciate your comments, as they help us improve, and we regret that your stay was not satisfactory.Sincerely,Hotel Management
The desk receptionist was short and not courteous. The room we were given had a door that stuck and wouldn't open so we had to switch to another room--very inconvenient to have to carry our luggage to another room.
Business response:
Dear Hai-Lin, Thank you for sharing your experience. We apologize for the inconvenience you encountered with your room and the service at the front desk. This is not the level of hospitality we aim to provide, and your feedback will be addressed with our team. We appreciate your understanding and hope to have the opportunity to offer you a more seamless stay in the future.Sincerely,Hotel Management
The room was dirty, door hinges were rusty and old, door struggled to close. The fridge on the outside was covered in something and looked disgusting. Hair in the shower. Never plan on staying there again. Terrible experience.
Business response:
Dear Jose, Thank you for sharing your experience. We apologize for the condition of the room and the maintenance issues you encountered. Cleanliness and upkeep are essential, and it’s concerning to hear these were not met during your stay. Your comments are being reviewed with our team to ensure improvements are made. We regret that your visit was disappointing and appreciate your feedback as it helps us enhance our services.Sincerely,Hotel Management
AC unit did not work. Room was a bit stuffy. Went down twice for breakfast. Both times Coffee Pot was empty and no muffins, bagels, etc. Never replenished
Business response:
Dear Daniel, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Your remarks are vital and will help us in improving the guest's expectations as we move ahead. We will also address... read more
I didn’t like the customer service, receptionist was really rude.
Business response:
Dear Robin, Thank you for your feedback regarding your recent experience. We are sorry to hear that the level of service you received did not meet your expectations. Our goal is to provide friendly and helpful assistance to all guests, and it’s disappointing to learn that we fell short in this instance. Your comments will be shared with our team for further training and improvement. We appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 3.4 star rating with 2,156 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.