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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid at all costs Terrible booking for multiple reasons. Place felt gross and I tried to avoid spending time here. Upon entry the sliding front door is broken - completely removed from the frame. Was like that when we arrived and left. Lobby is tiny and that’s where they serve “continental breakfast” - a sad table with coffee and a few food items. Receptionist often isn’t even around. Worst though was the rancid smell wafting through the lobbies. Like spoiled fish, later mingling with pot (despite this being a no smoking ho... read more
Business response:
Dear Guest, Thank you for your detailed feedback. We regret to hear that your stay did not meet your expectations. We take your concerns seriously and will address the issues mentioned, from maintenance and cleanliness to improving our amenities. Your experience with the front door, lobby, and room conditions is not reflective of our standards, and we apologize for any inconvenience. We appreciate your comments as they help us enhance our services for future guests.Sincerely,Hotel Management
Las llaves de las habitaciones no fuinciovan y no ay ningún personal para atender el problema en los pasillos muy mal olor y no prevén desayuno como dice en la descripción muy mal lugar
Business response:
Dear Elvira, We sincerely apologize for the difficulties you faced during your stay. Your concerns regarding the room keys and the lack of staff assistance, as well as the issue with unpleasant odors, are essential to us. We also regret that our breakfast offerings did not meet your expectations. Thank you for bringing these matters to our attention; we will work to address them promptly to enhance the guest experience. We hope to provide you with a more satisfactory visit in the future.Sincerely,Hotel Management
We will never ever stay at this hotel again. The information provided was very misleading by saying it was a nonsmoking facility. We walked into our hotel room and it reeked of cigarettes. We opened the windows as much as we could and got all the exhaust fans going right away. I even used my peppermint essential oil to try and mask the smell but it wasn’t good enough. Not only did the room smell bad but it was dirty as well. The counters felt grimy, the floors looked terrible and there was hair all over the bathtub. The room... read more
Business response:
Dear Sophie, We apologize for the negative experience you encountered during your stay. Your feedback about the cleanliness and odor issues is concerning, and we regret that these issues were not addressed promptly. Maintaining a high standard of hygiene and a smoke-free environment is a priority for us, and it is clear we fell short. We are taking immediate steps to rectify these problems and ensure they do not recur. We appreciate your feedback and hope to regain your trust in the future. Sincerely,Hotel Management
Not well
Business response:
Dear Veeru, We're sorry to hear that your experience did not meet expectations. Our goal is to provide a comfortable stay, and we apologize for any shortcomings you encountered. We value your input and hope to restore your confidence in our accommodations in future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Rooms were dirty, and very dated. Had I not arrived so late and needed to stop driving, I would have not stayed.
Business response:
Dear Krystal, We apologize for any inconvenience caused during your recent stay. Guest comfort is our priority, and we regret falling short of your expectations. Your feedback is valuable and will help us enhance our services. We hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management
Very average. Breakfast included but not really any food except coffe. Bad smelling in the room and noise in AC
Business response:
Dear mohammad, We appreciate your feedback and apologize for any inconvenience caused during your stay. Your observations regarding the breakfast offerings, room odor, and AC noise are valuable to us. We continuously strive to enhance our guests' experience and will address these concerns promptly. Regarding breakfast, we are committed to providing a satisfying start to your day and will review our offerings to ensure they meet expectations. Additionally, we apologize for the room odor and AC noise; our maintenance team will... read more
This place sucks and r horrible service
Business response:
Dear Joseph, Thank you for sharing your feedback. We sincerely apologize for the negative experience you encountered during your stay. Providing exceptional service is our priority, and we regret that we fell short in your case. Your comments will be shared with our team to ensure improvements are made. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 3.4 star rating with 2,156 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.