Extended Stay America - Chicago - Elmhurst - O'Hare

Janna 

on Expedia

a year ago

When we arrived for check in our room was not yet done (it was 330) which was no big deal they gave us another room due to us being in a rush. So they were very accommodating in that aspect. Room was worn down. Paint was chipping, fridge was old and had rust on it. The worst complaint was the hallway had not been vacuumed for some time and the smells in the hallways were awful!! Cat urine, rotten fish, etc. it was ok for our trip but would not stay again. 

Kyle 

on Expedia

a year ago

It is advertised as having basic kitchen supplies like pots, pans, coffee maker, plates, ice bucket, and so forth. Well our room had none of these items. When we asked about a couple extra towels or exchanging dirty ones we were told no. Our TV didnt have a remote and the staff couldnt find one. We ended up buying ice at the gas station and coffee at dunkin daily. When we went to complain we heard another person on the phone complaining and they told that person you can just check out and we will refund you for tomorrows sta... read more

Louise 

on Expedia

a year ago

Don’t stay here This hotel is filthy and in a very sketchy area, cars had locks on steering wheels . We cancelled our second night and left at 6.55am - sheets were old , carpet dirty ,something had been sprayed and gave room terrible smell , fixtures were dirty 

sravanthi 

on Expedia

a year ago

Poor and dirty rooms , smoking smell on premises and floor, foul smells inside room, dirty refrigertaor, 

Sergio 

on Expedia

a year ago

To start, they are announced as “Breakfast included” and they DO NOT do breakfast!!! a cup of coffee, a quarter dollar muffin and a granola bar to go is what they call a grab and go breakfast. They don’t even have a restaurant area. The lobby is awfully smelly. we couldn’t agreed if it smell like a skunk, a dead animal or rotten curry. The stove did not worked in any of the rooms, one did not turn on at all and the other one only warm up! The afternoon receptionist needs some customer service training. She is as nice as a ki... read more

bernadette 

on Expedia

a year ago

Sink had a leak, refrigerator was dirty, closet curtain was soiled. Any breakfast was sub par, selections were unhealthy processed foods and creamers were nasty and coffee was not good. Need to supply fruit, boiled eggs and toast with various jellies. 

Kay 

on Expedia

a year ago

This property was terrible, everything was dirty and very old. There was hair all over what was suppose to be clean towels, I would not even step in the shower. Took multiple pictures but could not even stay there for the night. 

Caroline 

on Expedia

a year ago

Very interesting smell in the room and lots of dust.I had to change the room.