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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
111
Business response:
Dear Neda, Thank you for your feedback. We are glad to hear you chose us for your stay. If there's anything specific you would like to share about your experience or if you have any suggestions for improvement, please feel free to let us know. Your input helps us continue to provide excellent service to all our guests. We look forward to welcoming you back in the future.Sincerely,Hotel Management
Not very nice place, staff was super nice! First Floor smelled like pee. Super outdated. Kitchen was missing the line of the countertops. Bathroom would flush that well.
Business response:
Dear Sandra, We apologize for the issues you encountered during your stay. Providing a clean and comfortable environment is our top priority, and we regret that we did not meet your expectations in this regard. Your feedback about the cleanliness issues, outdated facilities, and maintenance concerns has been noted, and we will address these promptly with our team to ensure improvements are made. Please accept our sincere apologies for any inconvenience caused. We appreciate your understanding and hope to have the opportunity... read more
The smell was bad in the room and out in the hallway and lobby. Check in was long and pointless. One of the back doors did not work where you can park at.
Business response:
Dear Angela, We sincerely apologize for the inconvenience you experienced during your stay. Maintaining a pleasant environment for our guests is a top priority, and we regret that we fell short of meeting this standard during your visit. Rest assured, we take your feedback seriously and will address the issues you have raised with our team to ensure improvements are made promptly. Additionally, we apologize for any delays or inconveniences during the check-in process. Your insights are invaluable in helping us enhance our se... read more
When we arrived for check in our room was not yet done (it was 330) which was no big deal they gave us another room due to us being in a rush. So they were very accommodating in that aspect. Room was worn down. Paint was chipping, fridge was old and had rust on it. The worst complaint was the hallway had not been vacuumed for some time and the smells in the hallways were awful!! Cat urine, rotten fish, etc. it was ok for our trip but would not stay again.
Business response:
Dear Janna, We apologize for the inconvenience you experienced during your recent stay. While we're glad our team could accommodate your need for a room promptly, we regret that the room's condition and the hallways' cleanliness did not meet your expectations. Your feedback is essential, and we will address these issues with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfactory stay in the future. T... read more
It is advertised as having basic kitchen supplies like pots, pans, coffee maker, plates, ice bucket, and so forth. Well our room had none of these items. When we asked about a couple extra towels or exchanging dirty ones we were told no. Our TV didnt have a remote and the staff couldnt find one. We ended up buying ice at the gas station and coffee at dunkin daily. When we went to complain we heard another person on the phone complaining and they told that person you can just check out and we will refund you for tomorrows sta... read more
Business response:
Dear Kyle, We sincerely apologize for the inconvenience you experienced during your stay. It's disheartening we fell short of providing the amenities and service you expected. Your feedback is invaluable, and we are committed to addressing these issues promptly to ensure a better experience for our guests in the future. Additionally, please know that we provide kitchenware items at the front desk upon request. We regret if this was not communicated to you upon arrival. We will ensure better communication going forward. We un... read more
Don’t stay here This hotel is filthy and in a very sketchy area, cars had locks on steering wheels . We cancelled our second night and left at 6.55am - sheets were old , carpet dirty ,something had been sprayed and gave room terrible smell , fixtures were dirty
Business response:
Dear Louise, Thank you for choosing to stay with us. We sincerely apologize for the unsatisfactory experience you encountered during your stay. Your feedback regarding cleanliness and safety concerns is deeply concerning and not reflective of our standards. We take these matters seriously and address them with our housekeeping and security teams immediately. Your comfort and safety are our top priorities, and we regret that we fell short of providing a pleasant stay. We appreciate your feedback as it helps us identify areas ... read more
Poor and dirty rooms , smoking smell on premises and floor, foul smells inside room, dirty refrigertaor,
Business response:
Dear Sravanthi, Thank you for sharing your experience at our hotel. We sincerely apologize for the cleanliness issues you encountered during your visit. Ensuring our guests have a comfortable and pleasant experience is paramount, and we regret that we did not meet your expectations in this regard. Your concerns regarding cleanliness and unpleasant odors have been noted, and we are taking immediate action by addressing them with our housekeeping and maintenance teams. We recognize the importance of maintaining a clean and odo... read more
To start, they are announced as “Breakfast included” and they DO NOT do breakfast!!! a cup of coffee, a quarter dollar muffin and a granola bar to go is what they call a grab and go breakfast. They don’t even have a restaurant area. The lobby is awfully smelly. we couldn’t agreed if it smell like a skunk, a dead animal or rotten curry. The stove did not worked in any of the rooms, one did not turn on at all and the other one only warm up! The afternoon receptionist needs some customer service training. She is as nice as a ki... read more
Business response:
Dear Sergio, Thank you for your feedback. We sincerely apologize for the disappointment you experienced regarding breakfast and the unpleasant odor in the lobby. Your feedback is invaluable, and immediate steps are being taken to address these issues. Regarding the stove problems, our maintenance team is investigating to ensure all amenities are in working order. We apologize for any lapse in customer service and assure you that additional training will be provided. Your satisfaction is important to us, and we hope to exceed... read more
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 3.4 star rating with 2,156 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.