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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sink had a leak, refrigerator was dirty, closet curtain was soiled. Any breakfast was sub par, selections were unhealthy processed foods and creamers were nasty and coffee was not good. Need to supply fruit, boiled eggs and toast with various jellies.
Business response:
Dear bernadette, Thank you very much for staying at our hotel. We strive to provide guests with clean, comfortable, and well-maintained accommodations; therefore, we are sorry this was not your experience. We take your concerns seriously and will address them accordingly to ensure that our guests have a pleasant experience with us. Additionally, we apologize for the disappointment you experienced with our breakfast selections. Your feedback is valuable to us, and we will share it with our team to see how we can improve our o... read more
This property was terrible, everything was dirty and very old. There was hair all over what was suppose to be clean towels, I would not even step in the shower. Took multiple pictures but could not even stay there for the night.
Business response:
Dear Kay, We apologize for the unsatisfactory experience you encountered during your stay. It is distressing to hear about the cleanliness issues you faced with the towels and the overall condition of the property. Your feedback is concerning, and we take it seriously. Please be assured that we will address these matters with our housekeeping team to prevent such occurrences in the future. We understand your decision to leave, and we apologize for any inconvenience caused. Your comfort and satisfaction are important to us, a... read more
Very interesting smell in the room and lots of dust.I had to change the room.
Business response:
Dear Caroline, We deeply regret the discomfort you experienced during your stay. Your feedback regarding the unusual smell and cleanliness issues is concerning, and we sincerely apologize for any inconvenience caused. Please be assured that we take such matters seriously, and immediate action will be taken to address these concerns with our housekeeping team. Your comfort and satisfaction are of utmost importance to us, and we appreciate your patience and understanding as we strive to rectify this situation. If your travels ... read more
The first floor’s carpeting has a very foul smell which made me throw up one morning. The foul odor persisted for all the 5 days that we stayed there.
Business response:
Dear Querida, Thank you for sharing your feedback following your recent stay at our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We are working with our housekeeping managers to prevent this from happening again. Once again, we are sorry for the inconvenience caused, and we would love for you to give us another opportunity to provide you with the seamless stay you deserve during your next visit to the area.Sincerely,Hotel Management
The outside looks very nice as well as the lobby. But the rooms are very ran down and need updating
Business response:
Dear Richard, Thank you for taking the time to share your observations. We appreciate your positive remarks about our exterior and lobby. However, we apologize for any disappointment regarding the condition of your room. Your feedback is valuable, and we are committed to ongoing improvements. Please be assured that we take your comments seriously, and we will address the necessary updates to enhance the overall guest experience. We value your insights and hope to have the opportunity to provide you with an improved stay in t... read more
Business response:
Thank you for your feedback!
Business response:
Thank you for your feedback!
Business response:
Thank you for your feedback!
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 3.4 star rating with 2,156 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.