Extended Stay America - Chicago - Elmhurst - O'Hare

Odilia 

on Expedia

2 years ago

Receptionist at the time of our arrival was excellent service very nice, we made a mistake on our reservation instead of 4 nights we only made the reservation for 3 night not aware of our mistake the manager call me and she was very rude telling me to get our stuff our of our room without giving me a chance to express our situation, she was rude uneducated she have no skills at all all to be a manager 

ava 

on Expedia

2 years ago

Floors in entire room were sticky & dirty. No housekeeping service. I didn’t ask, but knew they wouldn’t be able to do anything about it. Worst part was there was barely ever anyone at the front desk. No staff at all at front desk from 11pm-7am, so if you need anything during that time, you’re screwed. Could hardly get ahold of anyone at the front desk during my 5 night stay because the attendants were doubling front desk & housekeeping, which is a huge shame on the owners & management to make their front desk staff also cle... read more

Jacob 

on Expedia

2 years ago

Super dirty room. There was hair, snot, and other nasty things. The remote was oily and gross. Breakfast? Don’t even get me started. 

dennis 

on Expedia

2 years ago

Tub had hair in it still and mirror had toothpaste on it in room my daughter was in. Needless to say she didn’t take a shower there. Also, suggest new floor cleaner or area rugs because the floors were sticky so I left my flip flops on the entire time in the room. Daughters bed squeaked when moving, sounded like one of bed frame slats was broke. If the hotel company can’t maintain enough staff (only front desk person who can’t do it all!!) then prices should reflect rooms!! 

Kyle 

on Expedia

2 years ago

Not the worst room I've ever had, but I would not recommend this place to anyone I know. Halllways are loud (you can clearly hear people in their rooms as you walk by. ) The room had a lingering Marijuana smell upon entering with windows open and fan running. Room felt kind of run down and in need of a deep clean. My shoes stuck to the floor as i walked, so I just left my shoes on until i went to sleep. Bathroom had small black hairs everywhere. Just didn't feel very clean or welcoming at all. Without being entirely negative... read more

Shawn 

on Expedia

2 years ago

This property was not cleaned had a smell and old towels in the room I told the staff there who told me that they can not remove the stuff I would like a full refund because I was not able to get another room or any type of inconvenience service this was a horrible booking 

Elizabeth 

on Expedia

2 years ago

Same Problems, Different Day We stayed here for 5 days and overall it was not good. I'm giving two stars only because most of the staff was friendly. I would say at least it was cheap but it wasn't really cheap either. As soon as we walked in there was a weird chemical smell in our room that never really went away all week. The toilet was dirty when we came in which was a red flag, but housekeeping promptly came and cleaned it after we complained. The kitchenette was dated; it looked like some of the appliances came from a g... read more