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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
bugs in my room and very bad service from the front desk employee (Pamela) Check your camaras.
Business response:
Dear Horacio, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. Your feedback is important to us, and we will use it to improve our services in the future. We are truly sorry and hope you will consider giving us a... read more
Business response:
Thank you for the feed back!
This property provided us a room without a working toliet and when we informed management we were told they knew it but "it is what it is".. It appeared people lived in the hotel. The upstairs room water leaked into the shower the kitchette was dirty and worn and had food stuck inside of the cabinets, garbage was never emptied from previous stay. HORRIFYING
Business response:
Sorry to hear about your stay. But you did not inform management about any issues in the room
Business response:
Thank you for the feedback
Business response:
Thank you for the feedback
Business response:
Thank you for the feed back
Too Tired to Cancel & Get back in Chicago Traffic The receptionist was outstanding, she helped me with directions to food venues. Loved the Halloween decorations for the season in the reception area. The scary part was the refrigerator inside my room along with the two tiny roaches. I didn't bother opening the refrigerator. It was late when I checked in. No option to cancel and go somewhere else for the night. I inspected the bed, it was clean. In fact everything else was clean, the dirty refrigerator cause mayor concerns wh... read more
Business response:
Dear carmen, Thank you for taking the time to review our hotel. We are disappointed to read about the issues you encountered with the refrigerator in your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. Thank you for appreciating the Halloween decorations in the lobby and the front desk team member. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate thi... read more
You people but picture like wow this hotel looking good the kitchen clean and no all the pictures and the property is bad smelly kitchen dirty ant in the bed bedbug and ask for arm and leg to stay here
Business response:
Dear Maribel, Thank you for your review. We apologize for not meeting your expectations regarding your suite's cleanliness and your difficulties. Your feedback is valuable as it helps us improve our guest experience. In response to your review, we have instructed our housekeeping team to work and review the missed areas in your room. Please consider and try us again; you will have the exceptional stay you deserve. Sincerely,Hotel Management
Business response:
THANK YOU FOR STAYING WITH US!
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 3.4 star rating with 2,156 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.