This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean place to stay.. furniture/appliances are too old and in terrible condition.
Business response:
Dear Pradeep, Thank you for taking the time to give us your feedback. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours so we can continue to improve ou... read more
The room was freezing put heat on didn't work should get some reimbursement or credot for another stay
Business response:
Dear Jennifer, Thank you for posting a review of your recent stay. We are sorry for the issues with your room's air conditioner. We appreciate you bringing this to our attention and will address these. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will pass along this feedback. Please feel free to connect with the front desk team for further assistance. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you a... read more
Business response:
THANK YOU FOR STAYING WITH US!
Business response:
THANK YOU FOR STAYING WITH US!
Receptionist at the time of our arrival was excellent service very nice, we made a mistake on our reservation instead of 4 nights we only made the reservation for 3 night not aware of our mistake the manager call me and she was very rude telling me to get our stuff our of our room without giving me a chance to express our situation, she was rude uneducated she have no skills at all all to be a manager
Business response:
Dear Odilia, Thank you for taking the time to share your feedback with us. We are glad to hear that you had a positive experience with our front desk staff during check-in. However, we are sorry to hear about the issue with your reservation and the way it was handled by our manager. We apologize for any inconvenience caused and any negative experience you may have had. We take all feedback seriously and will use your comments to improve our services. Thank you for choosing our hotel, and we hope to welcome you back in the fu... read more
Floors in entire room were sticky & dirty. No housekeeping service. I didn’t ask, but knew they wouldn’t be able to do anything about it. Worst part was there was barely ever anyone at the front desk. No staff at all at front desk from 11pm-7am, so if you need anything during that time, you’re screwed. Could hardly get ahold of anyone at the front desk during my 5 night stay because the attendants were doubling front desk & housekeeping, which is a huge shame on the owners & management to make their front desk staff also cle... read more
Business response:
Dear Ava, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Super dirty room. There was hair, snot, and other nasty things. The remote was oily and gross. Breakfast? Don’t even get me started.
Business response:
Dear Jacob, We are very sorry your stay was not the pleasant experience we wanted you to have. Our housekeeping staff is committed to keeping our facilities clean and well-maintained throughout our hotel. Therefore, we sincerely apologize for failing you. Further, we regret our complimentary grab-and-go breakfast was not to your liking. We appreciate you raising these concerns so we can address them appropriately. Thank you for choosing us; we hope to welcome you back soon for a much-improved accommodation.Sincerely, Hotel M... read more
Tub had hair in it still and mirror had toothpaste on it in room my daughter was in. Needless to say she didn’t take a shower there. Also, suggest new floor cleaner or area rugs because the floors were sticky so I left my flip flops on the entire time in the room. Daughters bed squeaked when moving, sounded like one of bed frame slats was broke. If the hotel company can’t maintain enough staff (only front desk person who can’t do it all!!) then prices should reflect rooms!!
Business response:
Dear Dennis, Thank you for staying with us. We always want our guests to have a gratifying experience in every aspect, so it was disappointing to read that the sofa bed in your room was uncomfortable. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are clea... read more
Not the worst room I've ever had, but I would not recommend this place to anyone I know. Halllways are loud (you can clearly hear people in their rooms as you walk by. ) The room had a lingering Marijuana smell upon entering with windows open and fan running. Room felt kind of run down and in need of a deep clean. My shoes stuck to the floor as i walked, so I just left my shoes on until i went to sleep. Bathroom had small black hairs everywhere. Just didn't feel very clean or welcoming at all. Without being entirely negative... read more
Business response:
Dear Kyle, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our front desk associate’s hospitable service, we apologize for your suite not being up to your expectation and for the inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room free of smoke, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allo... read more
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 3.4 star rating with 2,156 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.