Extended Stay America - Chicago - Elmhurst - O'Hare

George 

on Expedia

2 years ago

The room key did not work on the second night. I was back from a party around midnight and the key was nice working. I found no one in the front desk . I got panicked. After some time I searched and found the property phone number and called them. Then there was someone in the front desk and she revalidated my key. I asked what happened and there was no explanation. She said sometimes the key doesn't work! There was not even an apology. Being locked out in the midnight in a new city with no guidance or a bell outside the fro... read more

Anonymous 

on Expedia

3 years ago

No room service & Uncomfortable Stay Room service was only provided for those who stayed over a week. So trash would pile and if needed fresh towels needed to bring them to exchange them at the front desk. Child had an accident and I informed the front desk that the linens needed to be changed and came back to the room late in the evening to find nothing done. I then took the sheets to the front desk thinking this was the procedure and then got down there and the laundry was not ready (short staffed), so we only had a fitted... read more

Christopher 

on Expedia

3 years ago

Breakfast was to be included. The breakfast was 1 type of coffee hot water to make tea, oatmeal, muffins. I stayed in different hotel breakfast included eggs, bacon, waffels bagels, etc. Will never stay at that hotel again 

Jonathan 

on Expedia

3 years ago

Dirty