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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your stay
This property was not cleaned had a smell and old towels in the room I told the staff there who told me that they can not remove the stuff I would like a full refund because I was not able to get another room or any type of inconvenience service this was a horrible booking
Business response:
Dear Shawn, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details in your review, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; wi... read more
Same Problems, Different Day We stayed here for 5 days and overall it was not good. I'm giving two stars only because most of the staff was friendly. I would say at least it was cheap but it wasn't really cheap either. As soon as we walked in there was a weird chemical smell in our room that never really went away all week. The toilet was dirty when we came in which was a red flag, but housekeeping promptly came and cleaned it after we complained. The kitchenette was dated; it looked like some of the appliances came from a g... read more
Business response:
Dear Elizabeth, Thank you for selecting us for your recent trip to the city and for sharing your comments. We are sorry for your experience. Your concerns are noted, and we will share them with the concerned team for a quick follow-up. Once again, our genuine apologies for the inconvenience you experienced. On the other hand, it is glad you had a wonderful experience with our associates. Please allow us a second chance to serve you with better memories.Sincerely,Hotel Management
Saw Two Roaches. Instantly left
Business response:
Dear Jermaine, We apologize for the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We are sorry that this issue compromised your stay and that you ended up canceling with us. We hope this unfortunate situation will not prevent you from st... read more
Room is too congested and bathroom is too small and too old doors and table and etc overall worse than expected
Business response:
Dear RAMA, Thank you for choosing to stay with us and for your feedback about the condition of the hotel. We are having similar discussions and have shared your feedback with the appropriate individuals in our organization. We are committed to keeping our accommodations clean and well-maintained as we anticipate future modernization plans for our hotel. We hope you will give us another opportunity on your next visit to Chicago.Sincerely,Hotel Management
Business response:
Thank you for your stay
The shower had a hair in it before we even used it. The pillows smelled of urine.
Business response:
Dear Jessica, We appreciate you sharing your thoughts on your recent stay with us. We regret that we could not provide you with the flawless experience you deserve, and we sincerely apologize. We have addressed these concerns with our team and will use them to enhance the guest experience. We invite you to return and let us offer you a more seamless stay.Sincerely,Hotel Management
Highly disappointed I arrived at my room late. So completely exhausted looking to take a shower and go to sleep. Upon enter the room I noticed that the floor needed sweeping, quickly discovered that it needs to be mopped as well as there was clearly something spilled under the desk along side the bed. I went to take a shower and discovered that it needed to be cleaned as well. There was grime and hair all over the shower wall. Hire better staff and follow through on your so called 10 point inspection that states a manager is... read more
Business response:
Dear Nicole, We appreciate you sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. At our hotel, we strive to go above and beyond for our guests, so we're disappointed we fell short in your case. We are taking steps to improve our housekeeping procedures and ensure this doesn't happen again. We would love to show you our progress on your next visit.Sincerely,Hotel Management
Business response:
Thank you for your stay
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 3.4 star rating with 2,156 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.