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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your stay
Staff was not very nice, hallways smelled bad, towels inside our room were stained.
Business response:
Dear Esmeralda, We sincerely apologize for the negative experience you had during your stay at our hotel. We strive to provide exceptional customer service, and we regret that our staff did not meet your expectations in terms of friendliness. Additionally, we apologize for any unpleasant smells in the hallways and the stained towels in your room. We take your feedback seriously and will address these issues with our team to ensure improvements are made. Thank you for bringing these concerns to our attention, and we apologize... read more
While the staff was friendly, the room we had (room 325) was not clean. When you entered the room, a strong draft of an old furniture smell would hit your nose. It smelled like hydrogen peroxide mixed with lemon scented cleaner...exactly like how old, wet, wooden furniture would smell if it were in a house with a hundred cats. The window was open the entire time we were in the room. Dust was on all the furniture. I had to turn off the AC to stop it from getting everywhere. The floor had clearly not been vacuumed. Things I fo... read more
Business response:
Dear Duabchi, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with the unclean room, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We apologize for the noise issues you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning noise. We apologize for the dog barking and for the... read more
The room key did not work on the second night. I was back from a party around midnight and the key was nice working. I found no one in the front desk . I got panicked. After some time I searched and found the property phone number and called them. Then there was someone in the front desk and she revalidated my key. I asked what happened and there was no explanation. She said sometimes the key doesn't work! There was not even an apology. Being locked out in the midnight in a new city with no guidance or a bell outside the fro... read more
Business response:
Dear George, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you experienced with the room key, and we hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and their service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again. We hope you will consider a future visit so we ca... read more
Business response:
Thank you for the feedback
Business response:
We hope you enjoyed your recent stay with us at Extended Stay America Suites Chicago Elmhurst O'Hare. Please take a moment to leave us a review. It lets us know how we did, and gives other travelers a better picture of what it's like to stay with us. Thank you again for choosing Extended Stay America Suites Chicago Elmhurst O'Hare, and we hope to see you again soon. Best, Extended Stay America Suites Chicago Elmhurst O'Hare
Business response:
We hope you enjoyed your recent stay with us at Extended Stay America Suites Chicago Elmhurst O'Hare. Please take a moment to leave us a review. It lets us know how we did, and gives other travelers a better picture of what it's like to stay with us. Thank you again for choosing Extended Stay America Suites Chicago Elmhurst O'Hare, and we hope to see you again soon. Best, Extended Stay America Suites Chicago Elmhurst O'Hare
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 3.4 star rating with 2,156 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.