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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Things are missing out the Room after the house keeping left kids stuff was taken and only hotel staff had keys to enter lesson learned wont go back
Business response:
James, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Horrible Stay
Business response:
Raymond, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Bought room online for them to tell me that I couldn’t get it with the credit card I made the purchase with. Did not get my money back.
Business response:
Thank you for your review. We are sorry for the unpleasant experience you had and regret the inconvenience caused. Please reach out to our front desk so that we can review the situation and assist you further. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
The room was dirty. The hallway smelled like weed and cigarettes. We couldn't stay. We ended up leaving. Never again will i stay there.
Business response:
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have steps in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our team to make sure this isn't repeated. We also regret the inconvenience you had de to smoke odor and your concern has been shared with our team so that corrective measures can be taken. We hope you will reconsider a future stay as we would welco... read more
Wasn’t able to check in so end up leaving
Business response:
Bernard, thank you for your review. We are sorry for the issues you encountered during check-in and regret the inconvenience it caused. We value your feedback and hope you will consider giving us another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,128 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.