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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Shaquea, thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I won’t stay here again. We had bedbugs so they wanted to move us to another room but we said no thanks. We left & I got a refund from hotels.com
Business response:
Dear guest, we were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, and the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Staff Great, Rooms Nasty! Place is in desperate need of a makeover. Looks like it was built in the 1980s and nothing has been done since. Carpet was filthy and there were ants all over the nightstand. They were prompt in getting rid of ants that’s why I feel the staff did a good job. Towels and blankets are paper thin. Don’t stay here!
Business response:
Thank you for being our guest and for providing us with your feedback. It is unfortunate to learn you did not enjoy your overall stay with us. We appreciate your feedback about the condition of the hotel. We are having similar discussions, and we have shared your feedback with the appropriate individuals in our organization who are finalizing our future refresh. We hope you will continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely, Hotel Management
Too many problems and issues with this hotel. Form the bathrooms to the closets. Just not a comfortable place to stay the night. Wish I had seen the rooms before purchasing
Business response:
John, thank you for letting us know about your recent stay and the issues you experienced with your room. We only wish we could have addressed these issues while you were here so you didn't leave the hotel with a negative impression. Our housekeeping and engineering associates work hard to make sure all of our rooms are spotless and in good working order. We appreciate your feedback and will make the necessary adjustments to prevent this from happening in the future. We hope you will consider staying with us again. Sincerely... read more
Race may have been a factor.... I called to confirm my stay because I paid for my week in full & I was told my reservation was canceled by management. What’s disturbing is I was getting out of the hospital that day. I called because I had a bad experience with Extended Stay America once. I arrived & even though I had a reservation I was told they were out of rooms then told me it FCFS...even with a reservation. I wasn’t given a reason a reason why my room was canceled this time around. I called Hotel.com to ask them did they... read more
Business response:
Pamela, thank you for sharing your feedback. Please accept our apologies for the reservation mix-up, and we regret the inconvenience it caused. We will investigate what went wrong in your instance and how we could have handled them better. Although what happened is not typical, we have room to improve, and we assure you we will. We hope to have a chance to redeem ourselves in the future. Sincerely, Hotel Management
Smh Night time Front desk receptionist was rude As hell, door handles didn’t work proper, shower didn’t work proper, and there were roaches in the room
Business response:
Thank you for being our guest. We apologize for the poor experience you had with one of our associates. We have shared your comments with the mentioned associate so that such instances are not repeated. We also apologize for the issues you encountered in your room. We have relayed your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
Disgusting Place!! We stayed in the king room suite and this place was not cleaned properly at all. There was deodorant bottles and pop tops under the bed. There was half eaten ice in the freezer. There was also a cup and lotion bottle under the bed. Also we pulled out the pull out sofa for our son to sleep and there were old blankets/sheets and also an old dirty t-shirt on the bed. My husband got locked inside the bathroom because the door handle was broken from the inside. One of the sliding mirror doors was broken off the... read more
Business response:
Desaray, thank you for your review. We apologize for the housekeeping and maintenance issues you and your family encountered while you were here. We strive to provide clean, comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
Business response:
Desaray, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,128 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.