Extended Stay America - Chicago - Lombard - Oak Brook

Shaniqua 

on Expedia

5 years ago

The room was extremely dirty under bed had food crumbs and dust 

Patricia 

on Expedia

5 years ago

Sad . didn’t get no sleep from 4.30 until 7.30 in morning. 

Carissa 

on Expedia

5 years ago

Worst hotel stay, service I have ever experienced. I stay at your establishment from 12/31-1/1, and it was one of the worst experience I have ever had, there was no house keeping, I wasn’t told anything about my room being cleaned at anytime of what the hotel had to offer it’s guest, I had to call the front desk to ask for own towels and I had to talk to the front desk and retrieve all my towels and utensils that I needed, on the morning of the 1/1 a guest caused trouble where and another floor and we were made to stand in t... read more

Taryn 

on Expedia

5 years ago

A terrible New Year’s morning Check in was easy, I loved that they have upgraded internet so that was the good part. Unfortunately at 5am the fire alarm went off and we had to evacuate the hotel. We were cleared to re-enter at 7am. I went back to my room to sleep but I was unable to because a very loud group insisted on “partying” in the breakfast area outside my room. They were extremely loud and raucous preventing anyone in that stretch of hallway to rest. The hotel staff didn’t make them leave or quiet down. I gave up and... read more

Mike 

on Expedia

5 years ago

Room needed repairs. Bathroom door misaligned and wouldn’t latch. Light switch by exit door broken. 

Abel 

on Expedia

5 years ago

Booked through hotels.com after 12am. They wouldn't let me check in. The manager wouldn't refund and hotels.com was no help. I will no longer use hotels.com. 

Ds 

on Expedia

5 years ago

Terrible everything was broken took over 30 minutes to check me in no hot water