Extended Stay America - Chicago - Lombard - Oak Brook

Business response:

Thank you for reviewing your stay. We are sorry for the issue you had with the charges. Please feel free to reach out to us so that we can assist you further. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

We are extremely sorry for not living up to your expectations. This is not the type of review we are accustomed to receiving, and it is very disappointing to see. We regret the inconvenience caused, and we hope you will consider coming back so we can make your next visit pleasant in every respect. Sincerely, Hotel Management 

Business response:

We truly apologize for the many difficulties you faced during your stay with us. The housekeeping team and maintenance team has been made aware of the in-room problems you described and we will ensure these are taken care of. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

We would like to offer you our sincerest apologies for our hotel not living up to your expectations during your stay. We do not take cleanliness issues lightly, and we will be addressing this with our head of housekeeping. We have checks and balances in place to double inspect every suite before a guest checks in, or returns back to their suite. We are redoubling our efforts to make sure we adhere to these procedures. We hope we will have the pleasure of welcoming you back to our hotel in the near future to provide you with ... read more

Business response:

Eudy, thank you for the review. We are sorry for the inconvenience you had at the time of check-in and that we were unable to accommodate you this time. We assure you we are investigating the issues you mentioned and will discuss this with our team, so we handle any such incident diligently. We hope you will give us another chance to show you our true hospitality. Sincerely, Hotel Management 

Business response:

Thank you for your remarks. We were disheartened to learn that our front desk associates let you down and did not meet your needs and expectations. Please accept our sincere apologies for not delivering the service and respect you should have received as our guest. Thank you again for bringing this to our attention as it is essential for us to provide impeccable customer service, delivered with sincerity and courtesy. Also, we have alerted our maintenance team about the shower, and they will check the water temperature. We h... read more

Business response:

We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will provide us another opportunity to make it up to you in the future. Sincerely, Hotel Management