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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It is supposed to be smoke free, but as soon as I enter it I smelled smoke. I asked the front desk lady and she didn’t answer on why it’s smoke there… Room- the hand soap size of lollipop and doesn’t do anything for you, no soap in it. The water doesn’t flow through the bathroom sink….
Business response:
Dear Nada, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Manag... read more
Will not use this hotel chain again. The place needs a total overhaul.
Business response:
Dear Guest, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our team is looking at the faulty area and will fix it. Our priority is to serve ... read more
Needs many improvements. I stayed in this hotel for 7 nights. When I checked in, the counter in the kitchen and bathroom had not been cleaned. The carpet had not been vacuumed and had lots of dog/cat hair in it. This is a Suite with a small kitchenette and it was advertised to have cookware available: there was NONE. When I asked about it, I was told none was available. They did give me a plate, bowl, glass and silverware. The room was quite dated. One of the shelves had pulled out of the wall and fell down when I put a coat... read more
Business response:
Dear James, Thank you for taking the time to share about our hotel. We are sorry you were disappointed with some aspects of your stay. We strive to maintain high standards, not only in service but also in keeping with our hotel's overall look and feel. Improvements to various areas are scheduled on a rotating basis, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We hope you will consider us again the next time you are in the area.Sincerely,Hotel Management
The room was not nice. Nothing that i needed was included. I have stayed in the exact same Chain but in a different state. I was happier then. A coffee maker in every room. Cups in every room. NOT HERE. I was even going to complain about the fact that everything smell like weed and cigarette smoke! Then they attempted to bill br extra, and I called to inquire. The manager starts talking down to me like I was the guiltily party! He accused me of having a smoke party! I assured him that I've NEVER EVEN smoked anything my entir... read more
Business response:
Dear Eric, It is disheartening to see your comment, as this is far from what we want our guests to experience. We always aim to provide a clean environment, excellent service, and an exceptional stay for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. Furthermore, seeing your comment regarding illegal activities is concerning, as we don't encourage such affairs in and around our hotel premises. We realize that no explanation of these issues can change your re... read more
Dingy and grim. Clean-ish, but very aged and worn finishes throughout. Not particularly safe feeling there.
Business response:
Dear John, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Chicago.Sincerely,H... read more
The front desk people were preoccupied with their personal phone conversations, when asked a question they came across that it was annoying. My husband was crabbed at for having a our dog with us even though we paid a pet fee. Our room the toilet paper holder was broken
Business response:
Dear Heather, Thank you for the feedback about your stay at our hotel. We apologize for the service concerns you had during your stay. We believe in providing every guest with outstanding hospitality; therefore, we truly regret this was not your experience. This will be addressed appropriately, and we are grateful that you brought this to our attention. We appreciate your comments as they will only help us improve, and we hope you will give us another opportunity to provide you with the excellent visit you deserve. Sincerely... read more
The rooms smelt like marijuana , the door had to be pushed so hard to open , the bathtub was filled with mold , the vent on wall was hanging off , the window had glass cracked going down it . For how nice of a area and outside the hotel looked , I was very disappointed
Business response:
Dear Kaylyn, Thank you for taking the time to review our hotel. We understand that our guests have plenty of options to choose from when it comes to hotels, so our primary goal is to provide clean, comfortable suites at an affordable price that will make our guests want to come back. We are genuinely sorry to read that the cleanliness and condition of your room did not meet our high standards. We will immediately address this issue with our team to ensure necessary changes are made to solve these problems. We hope you will g... read more
I do not think it is safe for anyone to reserve this hotel. My room was infested with roaches, almost everything was broken, poor smell, and no house cleaning services at all. No one at the front desk was able to help me due to being short on staff and low on supplies. And and I must not forget, lots of mold inside of the tub which made me cough. Please, no one stay here.
Business response:
Dear Erica, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room free of pests, and we’re sorry for being unable to make that happen for you. Moreover, we regret that our team could not address your issues promptly. Please be assured we will share your feedback with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future v... read more
This hotel is out dated Staff wasn’t friendly or professional Bugs in room Foul odor in bathroom with no ventilation Had to take out your own trash
Business response:
Dear Katsha, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sin... read more
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,102 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.