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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room was freezing cold because the AC/Heating did not work. They said they couldn’t move my room and maintenance wasn’t available until the next day. My 4 kids and I had to suffer through the night bundled up. Then we were awaken at 7am to the fire alarm going off and everyone had to exit the property until the fire department came . We had no update as to what happened and they didn’t tell us it was safe to come back in. We were all still outside in the cold lost
Business response:
Dear Kiara, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Roaches
Business response:
Dear Farari, We sincerely apologize for any disruptions during your recent visit. We understand that the cleanliness expectations were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. Our front desk can improve your time with us. Please return and allow us to... read more
Didn’t even stay I am expecting a full refund as told by hotel staff and Expedia . Rooms were dirty and bugs everywhere
Business response:
Dear Ashante, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
I didn’t like that they ran out of toilet paper and I had to go buy my own the parking lot wasn’t clean and the Wi-Fi didn’t work 2 out of the 4 nights I was there
Business response:
Dear Rosie, Thank you for staying at our hotel. We know how important it is to keep in touch with your business partners as well as family and friends. Therefore, we sincerely apologize for the difficulties you encountered with the internet connectivity in your guest room. We are also sorry for the inconvenience you had regarding the amenities. We will follow up with this to ensure there are no remaining issues, and we appreciate you bringing this to our attention. We do hope that you will consider returning to allow us the ... read more
I checked out at 8:30 this morning my money was not supposed to be charged for the room at all today
Business response:
Dear Jeanie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
It is supposed to be smoke free, but as soon as I enter it I smelled smoke. I asked the front desk lady and she didn’t answer on why it’s smoke there… Room- the hand soap size of lollipop and doesn’t do anything for you, no soap in it. The water doesn’t flow through the bathroom sink….
Business response:
Dear Nada, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Manag... read more
Will not use this hotel chain again. The place needs a total overhaul.
Business response:
Dear Guest, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our team is looking at the faulty area and will fix it. Our priority is to serve ... read more
Needs many improvements. I stayed in this hotel for 7 nights. When I checked in, the counter in the kitchen and bathroom had not been cleaned. The carpet had not been vacuumed and had lots of dog/cat hair in it. This is a Suite with a small kitchenette and it was advertised to have cookware available: there was NONE. When I asked about it, I was told none was available. They did give me a plate, bowl, glass and silverware. The room was quite dated. One of the shelves had pulled out of the wall and fell down when I put a coat... read more
Business response:
Dear James, Thank you for taking the time to share about our hotel. We are sorry you were disappointed with some aspects of your stay. We strive to maintain high standards, not only in service but also in keeping with our hotel's overall look and feel. Improvements to various areas are scheduled on a rotating basis, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We hope you will consider us again the next time you are in the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,129 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.