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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Service non professionnel, à fuir ! J’avais choisi cet hôtel pour la possibilité de cuisiner mes repas et faire du sport, ce que confirmait l’annonce. Arrivé samedi après-midi pour repartir lundi matin. Ils m’ont dit le samedi soir qu’il fallait attendre le matin pour les ustensiles de cuisine et la machine à café (il n’y avait rien dans la chambre. J’ai dû dîner dehors alors que je ne voulais pas. Le matin du dimanche j’ai demandé à deux personnes inactives derrière l’accueil s’ils pouvaient me donner le coking set. Ils m’o... read more
Business response:
Dear Aziz, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Since... read more
Visit The toilet wasn’t properly cleaned and I the remote control wasn’t working. I called the service desk and the person said i had to wait until the next day. I didn’t take pictures due to disbelief.
Business response:
Dear Guest, We apologize for the cleanliness issue with the toilet and the inconvenience caused by the non-functional remote control. We will address these concerns with our housekeeping and maintenance teams to ensure a higher standard of cleanliness and better response to guest requests. We understand your frustration and hope you'll consider giving us another opportunity to provide you with a more satisfactory stay in the future. Sincerely,Hotel Management
Dirty, noisy and worn down, all the doors had to be forced closed. The staff that was there when i checked in was great, but the lady when i left in the morning was rude to the point of being insulting.
Business response:
Dear Sean, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please feel free to connect to our front desk for further assistan... read more
Very unsanitary room!! Hair in bath tub loud refrigerator broken split hvac unit
Business response:
Dear Ernest, Thank you for your review. We apologize for not meeting your expectations regarding your suite's cleanliness and difficulties with the AC unit. Your feedback is valuable as it helps us improve our guest experience. In response to your review, we have instructed our housekeeping and maintenance team to work and review the missed areas in your room. Please consider and try us again; you will have the exceptional stay you deserve. Sincerely,Hotel Management
Huelen muy mal los cuartos tienen muchas cosas sin servir y el servicio pésimo
Business response:
Dear Vianey, Thank you for being our guest. Please accept our apologies for the not-so-good experience. We take pride in providing our guests with a clean, comfortable environment, and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our housekeeping and maintenance staff to promptly review the spots and ensure all rooms are inspected before allocating them to future guests. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel M... read more
Room was terrible smelled like someone pissed all over the carpet. Carpet was dirty, washroom door handle falling off. Terrible experience
Business response:
Dear Rashid, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have discussed these concerns with our team to ensure these issues are not repeated. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management
This was the worst experience ever , tompay 140 for a room and the service was horrible from the checknin point . I been to motel that charge 50 to 60 dollars and the experience and facility were way better. i dont recomend this place at all.!!!!
Business response:
Dear Jesus, Thank you for taking the time to express your feedback regarding your stay with us. We apologize for the service you received from our staff. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. Thank you for being our guest, and we hope you will stay with us again so we can show you the hospitality for which we are known. Sincerely,Hotel Management
My room was near the front desk and a side entrance. Very noisy. I asked if there was another room available and was told no. People spoke loudly after midnight.
Business response:
Dear Bin, Thank you for your feedback regarding the noise concerns you had during your time with us. Please accept our sincere apologies for any inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will investigate the issue to address it effectively. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Managem... read more
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,102 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.