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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It needs a remodel.
Business response:
Dear Frank, Thank you for being our guest and sharing your observations. We are sorry you felt our facility needed updating and are grateful for the feedback. We will share these notes with the appropriate individuals for the future modernization of our hotel. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely, Hotel Management
Bad experience I booked a room thru hotel.com and when I arrived I was informed the hotel was completely booked
Business response:
Dear Johnie, Thank you for sharing your review. We are sorry for the issues you experienced with your reservation and the frustrations it caused you on arrival. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We cannot accommodate you this time, but we hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the city.Sincerely,Hotel Management
It was nasty. This might just be a trap hotel stay away
Business response:
Dear Unica, Thank you for reviewing our hotel. We are genuinely sorry for the cleanliness issues with your guest room and any oversight in our hotel area, and remedial steps within our housekeeping department are underway to ensure this does not happen again. Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. We hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management
The property is in need of alot of tlc. Manager was freindly after of course I had issues. front desk were not smiling or nor did they seem freindly. No one seems to ever be at the front desk Always people hanging out in the parking lots. Expedia called for 30 minutes, no one ever answered.
Business response:
Dear Jose, Thank you for your review. Please accept our sincere apologies that our staff did not provide you with the excellent service and friendly customer care we strive for daily. This is not the impression we would like you to leave. Your valuable feedback has been shared with our team, and we will take measures to ensure this does not happen in the future. We hope you consider this an isolated incident and return for another stay. We would love to provide you with the hospitality you should have experienced during this... read more
Manager was very rude and had attitude with me and had no patience with me knowing I’m a deaf customer and this was my first time ever checked in wasn’t happy and she cancelled my reservation
Business response:
Dear Guest, We are truly sorry you didn't experience our staff at their best during your stay. Our top priority is outstanding hospitality, a pleasant attitude to make our guests feel welcome and thoughtful service. The behavior you described is highly unusual, and we will address your comments with our manager. Thank you for your patience and for bringing this to our attention. We appreciate you choosing us for your visit, and we look forward to hosting you again.Sincerely,Hotel Management
Reserved room when arrive They said sold out when they still have rooms
Business response:
Dear Miguel, We apologize for the issues you experienced with your reservation. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. We will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back for a flawless stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,102 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.