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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very unsanitary room!! Hair in bath tub loud refrigerator broken split hvac unit
Business response:
Dear Ernest, Thank you for your review. We apologize for not meeting your expectations regarding your suite's cleanliness and difficulties with the AC unit. Your feedback is valuable as it helps us improve our guest experience. In response to your review, we have instructed our housekeeping and maintenance team to work and review the missed areas in your room. Please consider and try us again; you will have the exceptional stay you deserve. Sincerely,Hotel Management
Huelen muy mal los cuartos tienen muchas cosas sin servir y el servicio pésimo
Business response:
Dear Vianey, Thank you for being our guest. Please accept our apologies for the not-so-good experience. We take pride in providing our guests with a clean, comfortable environment, and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our housekeeping and maintenance staff to promptly review the spots and ensure all rooms are inspected before allocating them to future guests. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel M... read more
Room was terrible smelled like someone pissed all over the carpet. Carpet was dirty, washroom door handle falling off. Terrible experience
Business response:
Dear Rashid, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have discussed these concerns with our team to ensure these issues are not repeated. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management
This was the worst experience ever , tompay 140 for a room and the service was horrible from the checknin point . I been to motel that charge 50 to 60 dollars and the experience and facility were way better. i dont recomend this place at all.!!!!
Business response:
Dear Jesus, Thank you for taking the time to express your feedback regarding your stay with us. We apologize for the service you received from our staff. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. Thank you for being our guest, and we hope you will stay with us again so we can show you the hospitality for which we are known. Sincerely,Hotel Management
My room was near the front desk and a side entrance. Very noisy. I asked if there was another room available and was told no. People spoke loudly after midnight.
Business response:
Dear Bin, Thank you for your feedback regarding the noise concerns you had during your time with us. Please accept our sincere apologies for any inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will investigate the issue to address it effectively. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Managem... read more
It needs a remodel.
Business response:
Dear Frank, Thank you for being our guest and sharing your observations. We are sorry you felt our facility needed updating and are grateful for the feedback. We will share these notes with the appropriate individuals for the future modernization of our hotel. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely, Hotel Management
Bad experience I booked a room thru hotel.com and when I arrived I was informed the hotel was completely booked
Business response:
Dear Johnie, Thank you for sharing your review. We are sorry for the issues you experienced with your reservation and the frustrations it caused you on arrival. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We cannot accommodate you this time, but we hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the city.Sincerely,Hotel Management
It was nasty. This might just be a trap hotel stay away
Business response:
Dear Unica, Thank you for reviewing our hotel. We are genuinely sorry for the cleanliness issues with your guest room and any oversight in our hotel area, and remedial steps within our housekeeping department are underway to ensure this does not happen again. Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. We hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,129 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.