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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They had bugs on the towels in the bathroom
Business response:
Dear Rodney, We regret the inconvenience you encountered in your suite's bathroom. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We are sorry that this issue compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we... read more
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Business response:
Dear Mootayaw, Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can provide you with a much better experience.Sincerely,Hotel Management
There was no dishes available for me to us which is odd due to the fact it should be enough for each room. My key to the room kept goin out when left out the room. The shower was broken at the nozzle and chipped. There was no accommodations made for us due to not having anything to cook our food. The hall wats stink.
Business response:
Dear Guest, We are very disappointed we did not meet your expectations during your visit. One of the things we pride ourselves on is our commitment to our guests and conveying our services and amenities so that every guest is well-informed during check-in. Therefore, we are very disappointed our dishware policy was not communicated to you when you arrived. We have shared your review with our team as we continually work to improve our guest experience. We are very grateful for your patience and hope you will stay with us agai... read more
Don't waste time here. Front staff was rude, unprofessional and overall PATHETICALLY USELESS. Tried to check in but was told there were no rooms available. We explained we had a paid reservation but were told rooms are first come, first serve after 6pm regardless of reservation. Checked hotel policy and nowhere on the site does it say that. We wanted to cancel to get a refund but they said they couldn't do anything. Contacted customer service who said we were actually already checked in. I can't believe the audacity the staf... read more
Business response:
Dear Guest, Thank you for your review. We apologize that our front office team fell short of providing you with the excellent service we strive for daily and for not being welcoming. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured we will review this incident with our staff to handle such situations better. We hope this unfortunate situation will not prevent you from returning and that you will giv... read more
The place is gross it smells so bad
Business response:
Dear Emine, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
The room was not clean at all. It has spider Webs, Dust on the walls, Furniture, Lamps. The toilet flush does not work Mold all over the bath Tub. The front desk lady was rude
Business response:
Dear Syed, Thank you for choosing us. We are sorry for the behavior our associate showed you. We take these reviews seriously, and our team is evaluating your feedback to ensure these concerns are not repeated. Our housekeeping team works hard to keep our hotel's every area clean and fresh, but we regret not catching the places you mentioned. Your feedback is important to us and will be addressed adequately. Please allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely... read more
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,102 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.