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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Trash I currently have a reservation today and the staff is unprofessional. The heater doesn't work properly. I had it on 80 for two hours and it never became 80. I moved it to 84 degrees before I left and as I was leaving I informed the staff that it's not working properly. Jacob told me to follow him back to the room. Reluctantly I did and the heat was finally blowing warm. Then he asked me was that my bag outside of the door. I said yes, it's trash. He said I need to take it to the trash room. I said no. This hotel is tra... read more
Business response:
Dear Nicole, Thank you for taking the time to review your stay with us. We are sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. Please allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
Worsts service Was the worst service, got there late and they wouldn’t check us in and started screaming and refuse to check us in… had to get another hotel down the street best service in the world!
Business response:
Dear Adrianne, thank you for your feedback. We are sorry for the issues you had with our front desk. We take these reviews seriously, and our team evaluates your feedback to ensure these concerns are not repeated. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management
Place is terrible
Business response:
Dear Ilir, thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope to have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
They were booked and haven’t sent me my refund 105.44
Business response:
Dear Tameka, we are very sorry about the issues you experienced with your reservation and could not stay with us this time. Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. In the meantime, please feel free to reach out to our front desk staff for further assistance on the billing. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely,Hotel Management
The rooms were all full even though I paid out of pocket ahead of time for a room, I want a refund
Business response:
Dear Oscar, please accept our apologies for the inconvenience you encountered with your booking. Although such incidents are rare, please reach out to us so we can assist you further. We truly hope you will consider us to make it up to you on another visit.Sincerely,Hotel Management
The rooms, carpet, bathrooms are really old. The staff was not friendly.
Business response:
Dear Sumeet, we have taken note of your observations regarding the need to update and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and maintenance staff are committed to keeping our facilities clean, fresh, and up-to-date throughout our hotel. Please accept our apologies for the inconvenience you faced with our staff as well. We wish to welcome you back to our hotel and we hope to provide you with a fabulous experience.Sincerely,Hotel Management
Bed was comfortable
Business response:
Dear Audrey, thank you for taking the time to review your experience with us. We are glad that you loved our comfortable beds. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management
There was only one room left with a queen size bed when I checked in and they had to show me the room because the carpet and trim was tore up. I ended up taking the room because other places in the area where too much money for an immediate reservation.
Business response:
Dear Jorge, thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,102 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.