Extended Stay America - Chicago - Lombard - Oak Brook

Andrea 

on Expedia

3 years ago

The smell in my room was awful and I couldn’t be accommodated.. 

Lonnise 

on Expedia

3 years ago

Horrible experience : took us 2 hrs to check in due to they machine being down . After all that the room smelled so bad and was dirty. Literally had to go get cleaning supplies to clean up because they want send house keeping or clean your room. We asked if they can they give us new sheets they said no but we can wash them for you and bring them back . Took them down there they never brung them back. We asked for a ate checkout and they said no ( the nerve and they caused us a 2 hr delay for checkin . The manager is super ru... read more

Marquita 

on Expedia

3 years ago

Do Not Stay! This hotel has a bedbug infestation. My family was in Illinois for a birthday party. We checked in at 4:30pm 3/19/2022 and checked out at 11:30pm 3/19/2022. My daughter and I woke up to itching and bites which started to bleed. I instantly called Hotels and let them know what happen. I relocated to another hotel. I spoke with the manager there at Extended Stay. Nicole which stated she could not give me a refund because I stayed the entire night which was a lie as well as someone else stayed there last night so s... read more

Sean 

on Expedia

3 years ago

Nightmare stay First, the Lombard Extended Stay was a nightmare to me and my wife. First, i seen a roach in my room on the door. I reported it and the desk clerk said he couldn't give me another room because they were booked. It was friday evening and all the hotels in the area was booked. I truly did not feel comfortable stay their for the weekend but we stayed nonetheless. Second the toilet was stopped up and when i called downstairs to the desk clerk, he said i have to come get the plunger and plunge the toilet myself. I ... read more

JOSEPH HERNANDEZ 

on Expedia

3 years ago

Won’t go there again