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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no dishes available for me to us which is odd due to the fact it should be enough for each room. My key to the room kept goin out when left out the room. The shower was broken at the nozzle and chipped. There was no accommodations made for us due to not having anything to cook our food. The hall wats stink.
Business response:
Dear Guest, We are very disappointed we did not meet your expectations during your visit. One of the things we pride ourselves on is our commitment to our guests and conveying our services and amenities so that every guest is well-informed during check-in. Therefore, we are very disappointed our dishware policy was not communicated to you when you arrived. We have shared your review with our team as we continually work to improve our guest experience. We are very grateful for your patience and hope you will stay with us agai... read more
Don't waste time here. Front staff was rude, unprofessional and overall PATHETICALLY USELESS. Tried to check in but was told there were no rooms available. We explained we had a paid reservation but were told rooms are first come, first serve after 6pm regardless of reservation. Checked hotel policy and nowhere on the site does it say that. We wanted to cancel to get a refund but they said they couldn't do anything. Contacted customer service who said we were actually already checked in. I can't believe the audacity the staf... read more
Business response:
Dear Guest, Thank you for your review. We apologize that our front office team fell short of providing you with the excellent service we strive for daily and for not being welcoming. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured we will review this incident with our staff to handle such situations better. We hope this unfortunate situation will not prevent you from returning and that you will giv... read more
The place is gross it smells so bad
Business response:
Dear Emine, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
The room was not clean at all. It has spider Webs, Dust on the walls, Furniture, Lamps. The toilet flush does not work Mold all over the bath Tub. The front desk lady was rude
Business response:
Dear Syed, Thank you for choosing us. We are sorry for the behavior our associate showed you. We take these reviews seriously, and our team is evaluating your feedback to ensure these concerns are not repeated. Our housekeeping team works hard to keep our hotel's every area clean and fresh, but we regret not catching the places you mentioned. Your feedback is important to us and will be addressed adequately. Please allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely... read more
Trash I currently have a reservation today and the staff is unprofessional. The heater doesn't work properly. I had it on 80 for two hours and it never became 80. I moved it to 84 degrees before I left and as I was leaving I informed the staff that it's not working properly. Jacob told me to follow him back to the room. Reluctantly I did and the heat was finally blowing warm. Then he asked me was that my bag outside of the door. I said yes, it's trash. He said I need to take it to the trash room. I said no. This hotel is tra... read more
Business response:
Dear Nicole, Thank you for taking the time to review your stay with us. We are sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. Please allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
Worsts service Was the worst service, got there late and they wouldn’t check us in and started screaming and refuse to check us in… had to get another hotel down the street best service in the world!
Business response:
Dear Adrianne, thank you for your feedback. We are sorry for the issues you had with our front desk. We take these reviews seriously, and our team evaluates your feedback to ensure these concerns are not repeated. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,129 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.