Extended Stay America - Chicago - Lombard - Oak Brook

Business response:

Dear Ilir, thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope to have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management 

Business response:

Dear Tameka, we are very sorry about the issues you experienced with your reservation and could not stay with us this time. Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. In the meantime, please feel free to reach out to our front desk staff for further assistance on the billing. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely,Hotel Management 

Business response:

Dear Oscar, please accept our apologies for the inconvenience you encountered with your booking. Although such incidents are rare, please reach out to us so we can assist you further. We truly hope you will consider us to make it up to you on another visit.Sincerely,Hotel Management 

Business response:

Dear Sumeet, we have taken note of your observations regarding the need to update and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and maintenance staff are committed to keeping our facilities clean, fresh, and up-to-date throughout our hotel. Please accept our apologies for the inconvenience you faced with our staff as well. We wish to welcome you back to our hotel and we hope to provide you with a fabulous experience.Sincerely,Hotel Management 

Business response:

Dear Audrey, thank you for taking the time to review your experience with us. We are glad that you loved our comfortable beds. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management 

Business response:

Dear Jorge, thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management 

Business response:

Dear Robert, thank you for being our guest. We are sorry that you were not able to get a good stay. Although we work hard to provide a clean and comfortable environment, we are sorry that a few issues compromised your visit. Our housekeeping and maintenance team will follow up on your concerns to ensure we do everything possible to provide a flawless stay. We encourage you to try us again in the near future, and we are confident you will enjoy the exceptional stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Israel, thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit. Sincerely, Hotel Management