Extended Stay America - Chicago - Lombard - Oak Brook

Ben 

on Expedia

3 years ago

The bath tub was peeling and faded. Had concerns about stepping into shower, thinking about catching some sort of foot fungus. Front desk crew was not around. Waited 20 minutes for someone to return to the front desk. 

Robert 

on Expedia

3 years ago

There was a roach exiting the refrigerator when we attempted to place our food there. After that, we could not stay at that hotel. 

KIMLIEN 

on Expedia

3 years ago

1 We checked in about 10-10:30pm The room checked in there is the cockroach, I called the front desk to ask to change the room. He said there is no room avail now, I asked him how do you take care of this? He said is late at night we will take a look at it tomorrow 😠 everybody knows how bad is the cockroach spreading!!! My partner asked him you know how serious if we post this on FB? Then he gave us the different room, so we not settled until close to 12. And now that room the toilet doesn't work properly two of us had to h... read more

Eric 

on Expedia

3 years ago

Never again Got in at 9pn and there was nobody at the desk for 5 minutes so i just threw my stuff in a friend's room and we headed out for the night. Got back after midnight and again nobody was at the desk and had to call someone down only to be told that i was too late to check in... Room was paid in advance. 

Michael 

on Expedia

3 years ago

The room we reserved was gone. They gave us a “suite” instead. King size bed and a sofa bed. No sheets for pull out and stains all over the upholstery. Had to get sheets from the front desk and were told there were no pillows to be had until the morning. We were only staying one night. If we hadn’t brought pillows from home, two of us would have not had a pillow to sleep on. The safety lock on our door was broken as well as the drapery. We could not cover the windows completely.