Extended Stay America - Chicago - Lombard - Oak Brook

Joan 

on Expedia

4 years ago

extended stay in the lobby. I was down for a funeral and had my 93 sister and her husband that was 93. We sat in the lobby for over 1 1/2 hours because the attendant would not let me check in because i forgot my drivers license. i HAD A CHECK BOOK SS CARD AND INSURANCE CARD. MY SISTER INLAW WAS WILLING TO PAY FOR THE ROOM HAD ALL THE ID SHE NEEDED BUT THEY WOULD NOT TAKE HER BECOUSE SHE WOULD BE A WALK IN. HER NAME WAS NOT ON THE RESERVATION. My son came and he could check in to just one room with al Smith as a name but it d... read more

Deidra 

on Expedia

4 years ago

I need to be contacted IMMEDIATELY! I arrived to this establishment only to be my reservation would be canceled because they had no rooms! The young man at the desk was not helpful at all. And my room was prepaid. Soo someone owes me a refund NOW!! 

Anonymous 

on Expedia

4 years ago

I booked a room here online and i couldn't even get inside the hotel they totally ripped me off! I'm still trying to get my money back!!! 

David 

on Expedia

4 years ago

False advertising everything about that place was horrible bathrooms paint peeling off and dirty also kitchen was horrible everything was outdated. It was just disappointing never again 

Anonymous 

on Expedia

4 years ago

Experience Rooms was not clean, got moved to a out of service room, had to have a major debit card (no chime or prepaid card) allowed if though the hotel is not all that great to be requiring to much. Stains were on sheet