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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible experience : took us 2 hrs to check in due to they machine being down . After all that the room smelled so bad and was dirty. Literally had to go get cleaning supplies to clean up because they want send house keeping or clean your room. We asked if they can they give us new sheets they said no but we can wash them for you and bring them back . Took them down there they never brung them back. We asked for a ate checkout and they said no ( the nerve and they caused us a 2 hr delay for checkin . The manager is super ru... read more
Business response:
Lonnise, thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from stayin... read more
Do Not Stay! This hotel has a bedbug infestation. My family was in Illinois for a birthday party. We checked in at 4:30pm 3/19/2022 and checked out at 11:30pm 3/19/2022. My daughter and I woke up to itching and bites which started to bleed. I instantly called Hotels and let them know what happen. I relocated to another hotel. I spoke with the manager there at Extended Stay. Nicole which stated she could not give me a refund because I stayed the entire night which was a lie as well as someone else stayed there last night so s... read more
Business response:
Marquita, thank you for being our guest. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
Nightmare stay First, the Lombard Extended Stay was a nightmare to me and my wife. First, i seen a roach in my room on the door. I reported it and the desk clerk said he couldn't give me another room because they were booked. It was friday evening and all the hotels in the area was booked. I truly did not feel comfortable stay their for the weekend but we stayed nonetheless. Second the toilet was stopped up and when i called downstairs to the desk clerk, he said i have to come get the plunger and plunge the toilet myself. I ... read more
Business response:
Sean, thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you and your wife experienced due to our staff not being responsive to your needs. We have shared your comments with the pest control and housekeeping executive so we can take the appropriate action moving forward. We hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management
Won’t go there again
Business response:
Joseph, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
The bath tub was peeling and faded. Had concerns about stepping into shower, thinking about catching some sort of foot fungus. Front desk crew was not around. Waited 20 minutes for someone to return to the front desk.
Business response:
Ben, thank you for sharing your candid feedback. Please accept our apologies for the cleanliness and front desk service issues you encountered during your stay with us. We will take the necessary steps with our respective teams to ensure our future guests do not encounter the same. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
There was a roach exiting the refrigerator when we attempted to place our food there. After that, we could not stay at that hotel.
Business response:
Robert, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,102 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.