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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Won’t go there again
Business response:
Joseph, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
The bath tub was peeling and faded. Had concerns about stepping into shower, thinking about catching some sort of foot fungus. Front desk crew was not around. Waited 20 minutes for someone to return to the front desk.
Business response:
Ben, thank you for sharing your candid feedback. Please accept our apologies for the cleanliness and front desk service issues you encountered during your stay with us. We will take the necessary steps with our respective teams to ensure our future guests do not encounter the same. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
There was a roach exiting the refrigerator when we attempted to place our food there. After that, we could not stay at that hotel.
Business response:
Robert, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
1 We checked in about 10-10:30pm The room checked in there is the cockroach, I called the front desk to ask to change the room. He said there is no room avail now, I asked him how do you take care of this? He said is late at night we will take a look at it tomorrow 😠 everybody knows how bad is the cockroach spreading!!! My partner asked him you know how serious if we post this on FB? Then he gave us the different room, so we not settled until close to 12. And now that room the toilet doesn't work properly two of us had to h... read more
Business response:
Kimlein, thank you for sharing your experience at our hotel. We are sorry for the disappointing experience you had with us and for the inconvenience you encountered. We also apologize for the concerns you had with the guest room we first assigned you. Our pest control provider has been alerted and we will take steps to ensure such issues do not happen in the future. Moreover, we will share your feedback with our maintenance team and make sure the problems are resolved immediately. We are sorry and hope you will consider stay... read more
Never again Got in at 9pn and there was nobody at the desk for 5 minutes so i just threw my stuff in a friend's room and we headed out for the night. Got back after midnight and again nobody was at the desk and had to call someone down only to be told that i was too late to check in... Room was paid in advance.
Business response:
Eric, thank you for sharing your review and the details surrounding your recent stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,128 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.