This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
1 We checked in about 10-10:30pm The room checked in there is the cockroach, I called the front desk to ask to change the room. He said there is no room avail now, I asked him how do you take care of this? He said is late at night we will take a look at it tomorrow 😠 everybody knows how bad is the cockroach spreading!!! My partner asked him you know how serious if we post this on FB? Then he gave us the different room, so we not settled until close to 12. And now that room the toilet doesn't work properly two of us had to h... read more
Business response:
Kimlein, thank you for sharing your experience at our hotel. We are sorry for the disappointing experience you had with us and for the inconvenience you encountered. We also apologize for the concerns you had with the guest room we first assigned you. Our pest control provider has been alerted and we will take steps to ensure such issues do not happen in the future. Moreover, we will share your feedback with our maintenance team and make sure the problems are resolved immediately. We are sorry and hope you will consider stay... read more
Never again Got in at 9pn and there was nobody at the desk for 5 minutes so i just threw my stuff in a friend's room and we headed out for the night. Got back after midnight and again nobody was at the desk and had to call someone down only to be told that i was too late to check in... Room was paid in advance.
Business response:
Eric, thank you for sharing your review and the details surrounding your recent stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management
The room we reserved was gone. They gave us a “suite” instead. King size bed and a sofa bed. No sheets for pull out and stains all over the upholstery. Had to get sheets from the front desk and were told there were no pillows to be had until the morning. We were only staying one night. If we hadn’t brought pillows from home, two of us would have not had a pillow to sleep on. The safety lock on our door was broken as well as the drapery. We could not cover the windows completely.
Business response:
Michael, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
extended stay in the lobby. I was down for a funeral and had my 93 sister and her husband that was 93. We sat in the lobby for over 1 1/2 hours because the attendant would not let me check in because i forgot my drivers license. i HAD A CHECK BOOK SS CARD AND INSURANCE CARD. MY SISTER INLAW WAS WILLING TO PAY FOR THE ROOM HAD ALL THE ID SHE NEEDED BUT THEY WOULD NOT TAKE HER BECOUSE SHE WOULD BE A WALK IN. HER NAME WAS NOT ON THE RESERVATION. My son came and he could check in to just one room with al Smith as a name but it d... read more
Business response:
Joan, thank you for the feedback. We are sorry to read about the circumstances that you encountered during your visit. We regret the inconvenience it caused. We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,102 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.