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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room we reserved was gone. They gave us a “suite” instead. King size bed and a sofa bed. No sheets for pull out and stains all over the upholstery. Had to get sheets from the front desk and were told there were no pillows to be had until the morning. We were only staying one night. If we hadn’t brought pillows from home, two of us would have not had a pillow to sleep on. The safety lock on our door was broken as well as the drapery. We could not cover the windows completely.
Business response:
Michael, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
extended stay in the lobby. I was down for a funeral and had my 93 sister and her husband that was 93. We sat in the lobby for over 1 1/2 hours because the attendant would not let me check in because i forgot my drivers license. i HAD A CHECK BOOK SS CARD AND INSURANCE CARD. MY SISTER INLAW WAS WILLING TO PAY FOR THE ROOM HAD ALL THE ID SHE NEEDED BUT THEY WOULD NOT TAKE HER BECOUSE SHE WOULD BE A WALK IN. HER NAME WAS NOT ON THE RESERVATION. My son came and he could check in to just one room with al Smith as a name but it d... read more
Business response:
Joan, thank you for the feedback. We are sorry to read about the circumstances that you encountered during your visit. We regret the inconvenience it caused. We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
I need to be contacted IMMEDIATELY! I arrived to this establishment only to be my reservation would be canceled because they had no rooms! The young man at the desk was not helpful at all. And my room was prepaid. Soo someone owes me a refund NOW!!
Business response:
Deidra, thank you for sharing your concerns through your feedback. We are sorry we were unable to accommodate you. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We appreciate your patience and hope to serve you on a future date. Sincerely, Hotel Management
I booked a room here online and i couldn't even get inside the hotel they totally ripped me off! I'm still trying to get my money back!!!
Business response:
Thank you for being our guest and for taking time to leave your feedback. We apologize for these concerns. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,128 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.