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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I need to be contacted IMMEDIATELY! I arrived to this establishment only to be my reservation would be canceled because they had no rooms! The young man at the desk was not helpful at all. And my room was prepaid. Soo someone owes me a refund NOW!!
Business response:
Deidra, thank you for sharing your concerns through your feedback. We are sorry we were unable to accommodate you. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We appreciate your patience and hope to serve you on a future date. Sincerely, Hotel Management
I booked a room here online and i couldn't even get inside the hotel they totally ripped me off! I'm still trying to get my money back!!!
Business response:
Thank you for being our guest and for taking time to leave your feedback. We apologize for these concerns. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
False advertising everything about that place was horrible bathrooms paint peeling off and dirty also kitchen was horrible everything was outdated. It was just disappointing never again
Business response:
David, thank you for the candid review. We apologize for the cleanliness issues you encountered and for the concerns you had with your room. We will share your comments with our housekeeping and our maintenance teams to ensure we prevent such reoccurrences. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Experience Rooms was not clean, got moved to a out of service room, had to have a major debit card (no chime or prepaid card) allowed if though the hotel is not all that great to be requiring to much. Stains were on sheet
Business response:
Thank you for your review. We apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Very dirty main lobby. Poor customer service. Very run down. Not worth the price.
Business response:
Thank you for your review. We are disappointed to read our accommodations did not provide the value for which you were hoping and apologize for the unsatisfactory service you received. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Poor customer service
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,102 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.